Jaco Mare
Sabie
Summary
Dynamic professional with a proven track record at The Woodsman Restaurant, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and maintaining safety compliance. Skilled in equipment maintenance and project management, fostering team collaboration to achieve operational excellence and drive process improvements.
Overview
18
18
years of professional experience
Work History
The Woodsman Restaurant
Christopher
Sabie
03.2024 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Maintained or repaired specialized equipment or machinery.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Installed new systems, replacement parts and components to maintain proper operation.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Maintained accurate records of all maintenance activities performed.
Manager
Clydesdale
Durban
05.2015 - 05.2019
Facilitator
Anglo American
Rustenburg
05.2007 - 05.2013
- Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Conducted research into best practices related to the facilitation process.
- Arranged appointments between parties for mediation.
- Analyzed data from surveys and assessments to identify trends or patterns among participants.
- Resolved conflicts between participants using effective communication skills.
- Managed multiple projects simultaneously while maintaining quality standards.
- Supported learners by providing additional guidance where necessary.
- Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
- Managed logistics including scheduling, room bookings, catering orders.
- Designed materials for industrial or commercial applications.
- Operated a variety of mobile cranes for lifting, moving, positioning and transporting materials safely.
- Adhered to OSHA safety standards and precautions including weight capacity, tag lines and ground stability.
- Directed work crews for correct placement of blocking and outrigging under cranes.
- Monitored load weight capacity throughout lifts to ensure compliance with safety regulations.
- Performed routine crane repairs and assisted other operators.
- Verified daily schedules and instructions with project manager prior to beginning work on project.
- Performed minor repairs on cranes as needed such as tightening bolts, replacing parts.
- Adhered strictly to all applicable laws regarding crane operation in order to avoid accidents or citations.
- Monitored cables and grappling devices for wear and replaced cables according to preventive maintenance schedule.
Education
High School Diploma -
Rustenburg Technical High School
Rustenburg 11-2006
Skills
- Customer service
- Problem solving
- Project management
- Equipment maintenance
- Mobile machine training
- Assessor
- Boilermaking
- Drafting
- Hospitality industry management
- Safety compliance
- Team collaboration
- Logistics coordination
- Process improvement
- Troubleshooting
- Dependable and responsible
- Planning
Timeline
The Woodsman Restaurant
Christopher
03.2024 - Current
Manager
Clydesdale
05.2015 - 05.2019
Facilitator
Anglo American
05.2007 - 05.2013
High School Diploma -
Rustenburg Technical High School