Jaco le Grange
Cape Town
Summary
- a Versatile and result- orientated person
- Posses excellent interpersonal skills and ability to communicate concisely at all levels
- Practical approach to problem solving and organizing to ensure deadlines and objectives are reached
- I enjoy being part of a team that can work well together and can all respect each other and their work place
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Representative
Blue Gear Imports
11.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Bar Staff Member
The Palms Pub & Grill
03.2022 - Current
- Bar Staff member
- Maintained brand image by keeping neat personal appearance.
- Opened and closed bar tabs, transferring charges to restaurant as necessary.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Remained flexible with scheduling to facilitate coverage during high-traffic service hours.
- Developed cocktail knowledge with focus on mixology to deliver accurate drinks upon request.
- Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.
- Worked well within cohesive team to create friendly atmosphere customers enjoyed.
- Received orders from wait staff and delivered beverages to guests.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained clean, organised bar in line with hygiene regulations.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Slots
- Understood and calculated payouts quickly to maintain game flow and maximise betting opportunities.
- Greeted customers with regular communication throughout visits to ensure first-class services were being provided.
- Engaged new customers with advice on games, services and facilities, promoting extended visits to increase spending.
Head Bartender
The Palms Restaurant
10.2023 - 11.2024
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Bar Staff Member
Brackenfell Action Areana
01.2021 - 06.2022
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Coached bar team in comprehensive knowledge of menu, maintaining efficient and outstanding customer service.
Education
NVQ Level 4 -
Bellville High School
Super Yachts
Ocean Star
Skills
Can work excellent under pressure
Education
other,other
Timeline
Sales Representative
Blue Gear Imports
11.2024 - Current
Head Bartender
The Palms Restaurant
10.2023 - 11.2024
Bar Staff Member
The Palms Pub & Grill
03.2022 - Current
Bar Staff Member
Brackenfell Action Areana
01.2021 - 06.2022
NVQ Level 4 -
Bellville High School
Super Yachts
Ocean Star
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