Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaco Kleynhans

IT Support Team Leader/Senior Technician
Brakpan

Summary

Versatile Support Technician skilled handling data, technical issues and personnel support tasks in distributed environment. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in IT Support Industry. Well-versed in Support solutions and working in 24/7 uptime environment.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

Senior Technical Support Engineer

Ativo ICT
02.2023 - Current
  • Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
  • Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
  • Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
  • Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
  • Transitioned from reactive to proactive IT support, focusing on issue prevention and long-term solutions.
  • Developed strong skills in troubleshooting log issues and maintaining Microsoft operating systems, including:
    Windows 10, 11
    Windows Server 2012, 2016, 2019, and 2022
  • Performed domain migrations and managed DNS record changes for various environments.
  • Created and configured Microsoft 365 Tenants, including email migrations from POP3 to Microsoft Exchange.
  • Deployed and configured Microsoft Azure and SharePoint Online environments tailored to client needs.
  • Implemented email security solutions integrated with Microsoft 365 Tenants, including spam filtering, anti-phishing, and policy enforcement.
  • Improved network troubleshooting skills, including:
    Identifying and resolving port conflicts
    Diagnosing service and firewall issues
    Reviewing security configurations and improving network efficiency
  • Gained advanced hands-on experience with Sophos XG and XGS Firewalls, including:
    Initial deployment and configuration in business environments
  • Designing and implementing firewall and NAT rules to manage secure traffic flow
  • Configuring and managing VPN connections:
    SSL VPNs for remote workers
    IPsec site-to-site VPNs for inter-branch connectivity
  • STAS (Sophos Transparent Authentication Suite) integration for user-aware policies
    Setting up authentication methods, such as Active Directory and RADIUS
  • Creating and enforcing security policies, including:
    Web and application filtering
    Intrusion Prevention System (IPS)
    Advanced threat protection and ransomware mitigation
  • Performing ongoing firewall maintenance, including:
    Monitoring traffic and logs
    Troubleshooting rule and access issues
    Firmware updates and configuration backups
    Utilizing Sophos Central for cloud-based firewall management and policy consistency

Support Team Leader/Senior Technician

DCB Logistics
01.2019 - 02.2023
  • Leading team and mentoring them.
  • On-prem and in-house support.
  • Installing and Maintaining Windows devices: Windows7/10/11 Server 2012/2016/2019.
  • Maintaining and troubleshooting network devices such as Firewall, Routers and switches on LAN, WAN, VLAN.
  • Setting up and managing VOIP phones.
  • Active directory and Office 365 Exchange.
  • Hyper-V managed environment.
  • Maintained servers and systems to keep networks fully operational during peak periods

IT Technician

Betterbond
10.2018 - 11.2018
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

Education

IT Support NQF Level 5 - IT Support Solutions

CTU Training Solutions
Boksburg
01.2017 - 12.2018

Skills

    IT team development

    First Line IT Support

    Team reporting

    Regulatory Policy Enforcement

    Hardware Inventory Management

    Network Troubleshooting

    Network configuration

    Helpdesk administration

    Technical assistance

    Time management

    Customer Services

Certification

CompTIA A+

Timeline

Senior Technical Support Engineer

Ativo ICT
02.2023 - Current

Support Team Leader/Senior Technician

DCB Logistics
01.2019 - 02.2023

CompTIA A+

12-2018

MTA network Fundamentals

12-2018

70-697 Installing and Configuring Windows devices

12-2018

Microsoft Certified Solutions Associate Windows Server 2012-2016

12-2018

IT Technician

Betterbond
10.2018 - 11.2018

IT Support NQF Level 5 - IT Support Solutions

CTU Training Solutions
01.2017 - 12.2018

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Jaco KleynhansIT Support Team Leader/Senior Technician