Jaco Engelbrecht

Dedicated and personable waiter with over three years full time experience delivering outstanding customer service in high-paced restaurant environments. Proficient in managing large tables, accurately handling orders, and maintaining a clean, inviting atmosphere. Committed to enhancing the dining experience for all my customers through attention to detail, efficiency, and a positive, customer-focused approach.

• Strong customer service and communication skills
• Comprehensive menu knowledge, including daily specials
• Ability to multitask and work efficiently in high-volume environments
• Proficient in POS system operations and transaction handling
• Knowledge of food safety and hygiene regulations
• Team-oriented with problem-solving abilities
• Provided exceptional table service for up to six tables simultaneously  in a fast-paced restaurant.
• Accurately took and relayed food and drink orders, ensuring a seamless dining experience.
• Maintained cleanliness of dining areas while adhering to health and safety standards.
• Acted as a liaison between customers and kitchen staff, addressing special requests, dietary restrictions, and allergy concerns.
• Worked collaboratively with colleagues to enhance service efficiency and overall guest experience.
• Processed cash and card payments, ensuring accurate order entry and reconciliation.
• Managed high-pressure situations professionally, resolving customer concerns promptly.
• Assisted with special events, including table setups and coordinating large party bookings.