Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Director /Outside Sales Representative
Discount Boards & Timbers
Worcester
08.2011 - 03.2023
Retained excellent client satisfaction ratings through outstanding service delivery.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Used customer insights to develop innovative sales strategies to increase sales.
Managed customer accounts to secure customer satisfaction and repeat business.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Negotiated contracts with clients and developed relationships with key personnel.
Listened to customer needs and desires to identify and recommend optimal products.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Representative
PG Bison
Worcester
07.2008 - 05.2011
Retained excellent client satisfaction ratings through outstanding service delivery.
Salesperson
PG Bison
Worcester
03.2004 - 06.2008
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Manager
Davidson Discount Boards
Worcester
01.2001 - 02.2004
Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
High School Montana
Worcester
01.1995 - 12.1999
Diploma Information Technology - Information Technology
Boland College
Worcester
01.2000 - 12.2000
Diploma Marketing Management - Marketing
Boland College
Worcester
01.2006 - 12.2007
Skills
Strategic planning
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Timeline
Director /Outside Sales Representative
Discount Boards & Timbers
08.2011 - 03.2023
Sales Representative
PG Bison
07.2008 - 05.2011
Diploma Marketing Management - Marketing
Boland College
01.2006 - 12.2007
Salesperson
PG Bison
03.2004 - 06.2008
Manager
Davidson Discount Boards
01.2001 - 02.2004
Diploma Information Technology - Information Technology
Boland College
01.2000 - 12.2000
High School Diploma -
High School Montana
01.1995 - 12.1999
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