Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Languages
Timeline
Generic
Loraine Cloete

Loraine Cloete

Pretoria

Summary

Dynamic professional with extensive experience at ABSA, specializing in data management and customer service. Proficient in Microsoft Excel, with a strong ability to resolve inquiries and enhance operational efficiency. Proven success in building positive relationships and streamlining processes in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Claims Admin Assistant

Cell Network
12.2011 - Current
  • Captured all relevant data accurately and efficiently.
  • Assisted stores with claim-related inquiries to ensure resolution.
  • Corrected claims from store submissions to maintain accuracy.
  • Reconciled all invoices for financial integrity.
  • Compiled warranty assessment reports for review.
  • Updated OMS claims prior to submission to MTN Direct.
  • Resolved invalid claims through thorough investigation and correction.
  • Generated monthly reconciliation and distribution reports.

Admin

MTN Celafrique
12.2010 - 12.2011
  • Managed general administrative tasks to enhance office efficiency.
  • Operated switchboard to facilitate communication within the organization.
  • Provided reception services for branch manager, ensuring professional first impressions.
  • Captured contracts accurately to maintain up-to-date records.
  • Updated sales spreadsheet regularly to reflect current data.

Admin

SL Cash
03.2009 - 12.2010
  • Captured data efficiently to streamline reporting processes.
  • Managed field staff to ensure operational effectiveness.
  • Conducted follow-ups to maintain workflow continuity.
  • Updated reports regularly to reflect accurate information.
  • Performed general administrative tasks to support team operations.

Host

ABSA
02.2007 - 05.2008
  • Streamlined retail delivery processes to enhance efficiency and customer satisfaction.
  • Managed administrative tasks, ensuring seamless operations and documentation accuracy.
  • Handled inquiries and provided timely follow-ups to maintain client engagement.
  • Scheduled appointments and coordinated events, optimizing resource allocation.
  • Operated switchboard for effective communication across departments.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Organized event management activities, improving overall attendance and feedback.
  • Functioned as reception point, welcoming visitors and directing them appropriately.

Enquiries Clerk

ABSA
01.2006 - 02.2007
  • Managed customer service operations to enhance client satisfaction and retention.
  • Handled enquiries efficiently, providing timely responses to all queries.
  • Conducted thorough follow-ups to ensure resolution of issues and concerns.

Education

Matric - Afrikaans, English, Biology, Math, Computer Science, Natural And Chemical Science

High School Montana
Pretoria
01.2005

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • ILula
  • OMS
  • Eppix

Languages

Afrikaans and English

Hobbies and Interests

Gardening, Socializing, Event Planning and organizing

Certification

Certification in financial secretarial studies

2012-04-07

Languages

Afrikaans
First Language
English
Intermediate (B1)
B1

Timeline

Claims Admin Assistant

Cell Network
12.2011 - Current

Admin

MTN Celafrique
12.2010 - 12.2011

Admin

SL Cash
03.2009 - 12.2010

Host

ABSA
02.2007 - 05.2008

Enquiries Clerk

ABSA
01.2006 - 02.2007

Matric - Afrikaans, English, Biology, Math, Computer Science, Natural And Chemical Science

High School Montana

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Loraine Cloete