Jaco Broere
Pretoria
Summary
Accomplished Service Department Manager at Inqaba Biotechnological Industries, adept in enhancing customer satisfaction and streamlining service solutions.
Highly motivated Field Service Engineer with 14 years of Biotechnology experience. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Dedicated Field Service Engineer professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Department Manager
Inqaba Biotechnological Industries (Pty) Ltd
01.2019 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
Senior Field Service Engineer
Inqaba Biotechnological Industries (Pty) Ltd
01.2017 - Current
- Tested equipment performance and demonstrated operation and servicing best practices.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Scheduled service calls according to customer location and urgency of need.
- Updated and maintained assigned machines per manufacturer specifications.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Performed onsite installation, modification and maintenance of systems and equipment.
Sales Area Manager
Inqaba Biotechnical Industries (Pty) Ltd
07.2010 - Current
- Finalized sales contracts with high-value customers.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Executed successful marketing campaigns to generate new business and expand customer base.
Education
Bachelor of Science - Biotechnology
University of Pretoria
Pretoria04.2009
Skills
- Analytical Thinking
- Continuous Improvement
- Critical Thinking
- On-Site Support
- Customer Service Management
- Troubleshooting and repair
Certification
o Agena Bioscience
MassARRAY Analyzer 4 System & CPM
o Air Techniques International
Hepa Filter Testing
Safety Cabinet Testing
Airflow
Cleanroom Classification
o Eppendorf
Centrifuges & Concentrators
CO2 incubators
Detection
Electroporator & Multiporator
Freezers
Manual Liquid Handling
Micro Injection & Manipulation
PCR
Sample Storage
Shakers
Temperature Control & Mixing
o Faster S.r.l
Microbiological Safety Cabinets
Laminar Flow
Chemical Fume Hoods
o IKA
Calorimeters
Viscometers
Magnetic Stirrers
Overhead Stirrers
Dispensers
Vacuum Pumps
Vacuum Controllers
Thermostats
Mills
Bioreactors
o Thermo Fisher Scientific NanoDrop
NanoDrop Instrument Range
Installation Qualification & Operational Qualification
o Pacific Biosciences
PacBio Sequel Platform Level 2
PacBio Revio
PacBio Onso
o Precisa
Balances
Scales
Moisture Analyszers
o Seegene
Hamilton StarLet
Hamilton Nimbus 4-Probe
Seegene AIOS
Bio-Rad CFx-96
SeePrep32
Maelstrom 9600
MLPrep
VCMS
o Wiener Labs
CM200/250
COR 50
o Molzym
SelectNAplus
Languages
Afrikaans
English
Timeline
Service Department Manager
Inqaba Biotechnological Industries (Pty) Ltd
01.2019 - Current
Senior Field Service Engineer
Inqaba Biotechnological Industries (Pty) Ltd
01.2017 - Current
Sales Area Manager
Inqaba Biotechnical Industries (Pty) Ltd
07.2010 - Current
Bachelor of Science - Biotechnology
University of Pretoria
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