Jaclin Ntshona
Administrator
Cape Town
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems, screening and answering numerous phone lines daily. Dedicated individual who offers exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
A Debt Relief (Pty) Ltd
3 2024 - Current
- Keeping record of all staff attendance
- Providing administrative support to staff members by handling correspondence, filing personal documents accurately and managing office supplies inventory.
- Handling queries and complaints via phone, email and general correspondence
- Taking and ensuring messages are passed onto appropriate staff member in time
- Handling printing and photocopying
- Maintaining safety and hygiene standards of the reception area at all times
- Operating a multi-line telephone system to answer and direct high volume of calls.
- Respond to inquiries from callers seeking information.
Administration Clerk
Victoria Hospital
5 2022 - 4 2023
- Greet patients in a warm and friendly manner
- Ensuring that the reception area is always neat and tidy
- Open hard copy of folder and electronic folder on Clinicom
- Capture all patient information correctly and accurately on Clinicom ensuring all fields are completed
- Ensuring all patients have correct documentation upon arrival
- Revise debtor information according to patient income where necessary
- Communicate the procedure to all new patients and direct them to the correct section
- Sorting of patients with no referral letter to Emergency Department
- To ensure the 'Patient Care Report' is obtained from the first responder if patient is transported by EMS ambulance.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection
- Maintained filing system and organized customer documents for easy retrieval of information
Clerk
City of Cape Town (Claremont Clinic)
08.2021 - 12.2021
- Answer and direct incoming phone calls and emails to the appropriate individual
- Manage and schedule patient appointments and confirm appointments via email or phone
- Capturing new patients and updating existing patient details on PREHMIS
- Adhere to confidentiality regulations while managing patient information
- Customer Service
- Filing and Printing
- Covid-19 Screening
- Relay messages accurately and in a timely manner.
Finance Assistant
Spintelligent
02.2016 - 12.2018
- Updating customer details on CRM and Workday
- Generating invoices and credit notes
- Data Capturing
- Filing and Printing
- Updating daily bank statements
- Checking of Time Sheets
- Assisting the Finance Director
- Research for the Marketing Department
- Assisting at events for on-site registration and setting up.
Education
Higher Certificate - Events Management
The IIE's Varsity College Cape Town
Cape Town, South Africa 01.2020 - 2020.05
Diploma in Office Administration (Part Time) -
Cad Training Centre
Cape Town, South Africa 07.2014 - 2015.05
St Josephs Marist College
Cape Town 04.2002 - 2006.04
Skills
Workday
Computer Proficiency
Customer Service
Finwise
Office Administration
Interpersonal communication skills
People Orientated
Problem Solver
Attention to Detail
Telephone Etiquette
VULA
CRM
HIS System / Clinicom
PREHMIS
Workday
Personal Information
- Date of Birth: 10/17/87
- Nationality: South African
References
- Riyaahz Singh, Spintelligent T/A Vuka Group, Management Accountant, 021 700 3500 / 082 291 3342, riyaahz.singh@wearevuka.com
- Eileen Skeates, CAD Training Skills Centre, Owner/Principal, 083 513 9593
- Sister Perin, Claremont Clinic (City of Cape Town), Senior Manager, 021 444 6425, Nazreen.Perin@capetown.gov.za
- Chantel Mashedi, Victoria Hospital, Senior Admin/Bookings Clerk, 021 799 1267/ 081 869 9156, chantel.mashedi@westerncape.gov.za
- Phindile Mhlifili, Victoria Hospital, Senior Admin Clerk - Accounts, 021 799 1228 / 078 484 4627, phindile.mhlifili@westerncape.gov.za
- Nashrikah Van Reeder, A Debt Relief, Admin Manager, 021 054 0717, nashrikah@adebtrelief.co.za
Timeline
Clerk
City of Cape Town (Claremont Clinic)
08.2021 - 12.2021
Higher Certificate - Events Management
The IIE's Varsity College Cape Town
01.2020 - 2020.05
Finance Assistant
Spintelligent
02.2016 - 12.2018
Diploma in Office Administration (Part Time) -
Cad Training Centre
07.2014 - 2015.05
St Josephs Marist College
04.2002 - 2006.04
Receptionist
A Debt Relief (Pty) Ltd
3 2024 - Current
Administration Clerk
Victoria Hospital
5 2022 - 4 2023
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