Summary
Overview
Work History
Education
Skills
Home Languages
Cell Phone Number
Personal Information
References
Timeline
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Jackie Mpanza

Jackie Mpanza

Sales Manager
Centurion

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

15
15
years of professional experience

Work History

Account Management Consultant

Standard Bank
03.2008 - 09.2008
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.

Legal Officer

Standard Bank
09.2008 - 02.2010
  • Ensured intellectual property protection through registration of patents, trademarks, and copyrights, safeguarding valuable assets from unauthorized use or infringement.
  • Created customized training programs for employees on relevant legal topics, fostering a culture of compliance within the organization.
  • Advised executive leadership on regulatory changes impacting business operations, enabling proactive adjustments to maintain compliance.
  • Coordinated responses to government inquiries or investigations involving the company's operations or personnel while diligently protecting company interests.
  • Reduced company liability by implementing effective risk management strategies and policies.

Team Leader Inbound Call Centre

Standard Bank
03.2010 - 10.2013
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Customer Service Team Leader

Standard Bank
10.2013 - 12.2015
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Conducted ongoing analysis of call center metrics to identify areas for improvement and implement necessary changes.
  • Contributed to the development of policies and procedures that enhanced the overall customer experience.
  • Led by example through consistently maintaining excellent performance standards.
  • Developed efficient schedules, optimizing team resources to meet fluctuating demand.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.

MERCHANT SALES AND SERVICE CONSULTANT (KLERKSDORP)

STANDARD BANK
10.2018 - 03.2020
  • Attend to customer queries and making sure you that the sunset principles is met
  • Acquire new business and Cross sell (Merchant solutions) Ensures that queries and problems are within laid-down time frames.

TEAM PERSONAL MARKETS (Castle Walk)

STANDARD BANK
01.2016 - 10.2018
  • Arranges customer discussion forums with relevant customers
  • Monitors and analyses Customer Experience Measurements (CEM) results to identify strengths and weaknesses
  • Ensures that queries and problems are within laid-down time frames
  • Ensures that limits are renewed timeously
  • Ensures that all letters to customers, applications for facilities, security documents, etc
  • Are completed accurately and timeously
  • Ensures where applicable that customers are encouraged to make use of self-service channels.

Finance Assistant

Kedase Business Enterprise
04.2020 - 10.2022
  • Simplified complex financial data into easily digestible reports for senior management review and decision making.
  • Streamlined accounts payable processes by negotiating favorable terms with vendors, optimizing cash flow management.
  • Developed comprehensive financial forecasts, enabling leadership to make informed decisions on resource allocation and investments.
  • Conducted thorough audits of accounting records, identifying areas for improvement and recommending corrective actions.
  • Contributed to strategic planning initiatives by providing valuable input on cost-saving measures and revenue-generating opportunities.
  • Collaborated with cross-functional teams to develop annual budgets, aligning financial strategies with company goals.
  • Increased overall level of financial knowledge within the organization through targeted training programs for employees at various levels.

Marketing Manager

Moremogolo Vac And Projects
01.2023 - 07.2023
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Optimized website content for improved search engine rankings and increased web traffic.
  • Delivered compelling presentations to stakeholders, demonstrating the value of proposed marketing initiatives in driving business results.
  • Spearheaded product launches, collaborating with product development teams to create comprehensive go-to-market strategies that drive sales growth.

Education

High School Diploma -

Christian High School
Durban, South Africa
04.2001 - 04.2000

Call Centre Certificate

Cornestone Certificate
Durban, South Africa
10.2007

Certificate in Public Relations

Varsity College
Durban, South Africa
12.2007

Certificate in Core Banking And Financial Services

Cornerstone Performance Solutions
Pretoria, South Africa
02.2018

National Certificate in Banking

Bank Seta
Pretoria, South Africa
09.2018

Skills

  • Employee Management
  • Business Planning
  • Performance Tracking
  • Failure Analysis
  • Go-to-Market Strategies

Home Languages

ISIZULU

Cell Phone Number

067 037 2272

Personal Information

  • ID Number: 8001260432083
  • Gender: FEMALE

References

  • MR NDUMISO NCUBE, MANAGER (OPERATIONS), 072 463 8496
  • MS PATRICIA SUTTON, BRANCH MANAGER (MELVILLE), 082 574 4647
  • MS ASANDA MACK, MERCHANT MANAGER, 083 700 7213
  • Mrs Roxy Omar, BRANCH MANAGER (CASTLE WALK), 083 307 3857

Timeline

Marketing Manager

Moremogolo Vac And Projects
01.2023 - 07.2023

Finance Assistant

Kedase Business Enterprise
04.2020 - 10.2022

MERCHANT SALES AND SERVICE CONSULTANT (KLERKSDORP)

STANDARD BANK
10.2018 - 03.2020

TEAM PERSONAL MARKETS (Castle Walk)

STANDARD BANK
01.2016 - 10.2018

Customer Service Team Leader

Standard Bank
10.2013 - 12.2015

Team Leader Inbound Call Centre

Standard Bank
03.2010 - 10.2013

Legal Officer

Standard Bank
09.2008 - 02.2010

Account Management Consultant

Standard Bank
03.2008 - 09.2008

High School Diploma -

Christian High School
04.2001 - 04.2000

Call Centre Certificate

Cornestone Certificate

Certificate in Public Relations

Varsity College

Certificate in Core Banking And Financial Services

Cornerstone Performance Solutions

National Certificate in Banking

Bank Seta

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Jackie MpanzaSales Manager