Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jack Mogotlane

Jack Mogotlane

Retention Specialist, Accounts Manager & Business Development Manager
Midrand, Gauteng

Summary

Dynamic Business Development Manager with a proven track record at CM Trading, excelling in relationship building and strategic planning. Increased customer retention rates through innovative loyalty strategies and effective contract negotiations. Proficient in CRM tools, leveraging market trend analysis to drive growth and enhance client satisfaction.

Overview

9
9
years of professional experience

Work History

Retention Specialist

CM Trading
10.2024 - Current
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Increased team productivity by providing training on best practices for retaining customers.

Business Development Manager

Doo Prime
05.2024 - 09.2024
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Organized events, promotions, and seminars to attract potential clients and increase brand visibility.
  • Would bring in 3 to 5 IBs in a month, with a net deposit of $20,000.
  • Implemented CRM tools to better track sales opportunities and customer interactions.

Accounts Manager

CM TRADING
04.2023 - 05.2024
  • Identified partnership opportunities and established favorable business connections.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Meeting targets and metrics (KPI) and exceed upsell targets.
  • Possesses good networking abilities in attracting and onboarding new business.
  • Application of technical analysis on financial instruments.
  • Developed and implemented strategies to increase client retention.
  • Generated financial and operational reports to assist management with business strategy.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Facilitated client satisfaction and renewed customer relations to drive growth

Business Development Manager

Vantage Markets
06.2020 - 02.2023
  • Generated new business with marketing initiatives and strategic plans and will- also onboard new clients
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Compiled product and customer data to generate informed profit projections.
  • Represented company and promoted products at conferences and industry events. And Source out my own leeds at social media platforms e.g Instagram and facebook
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • My Target was 150 calls a day with 3 hour talk time and $15000 net deposit and it will increase in 4 months to $75000. Target for IB's 5 in a month.
  • Will sometimes host classes to show them chart patterns, support and resistance and indicators.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.

Business Development/Account Retention Manager

Learn To Trade
11.2018 - 05.2020
  • Organized and led staff orientation programs and training to promote collaboration.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Take leeds customers to deposit, Managed accounts to retain existing relationships and grow share of business. And I was helping as a roadie, my target was 15000 pounds net deposit.
  • Used to sell three day course, it costed R25000 for a three day lesson. I started as cash collector for 4 months and got promoted to be a Business Development Manager for 1 year and for a month i was Account Retention manager.
  • Assessed competitor strategies and market conditions to inform account retention tactics and identify new opportunities for growth.
  • Developed strong relationships with key decision makers, fostering trust and loyalty among the client base.
  • Motivated employees through special events and incentive programs.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Senior Sales Development Representative

Nokia
02.2017 - 10.2018
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Assessed customer needs and developed customized solutions to drive sales.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

FICA And AML Online Course 2024/2025 - COMPLIANCE AND ETHICS

Masthead
Sandton, South Africa
04.2001 -

FICA Compliance Training - Money-laundering

Moonstone Business School of Excellence
ZA
11.2023

Some College (No Degree) - Accounting And Business Management

Boston City Collage
ZA

High School Diploma -

S.J. Van Der Merwe Technical
ZA
12.2016

Skills

  • Account Management

  • Payment Processing

  • CRM Proficiency

  • Cold-Calling

  • Business Development

  • Sales Development

  • Relationship Building

  • Key Decision Making

  • Market Trend Analysis

  • Strategic Planning

  • Brand Awareness

  • Customer Retention Strategies

  • Upselling Strategies

  • Contract Negotiations

Timeline

Retention Specialist

CM Trading
10.2024 - Current

Business Development Manager

Doo Prime
05.2024 - 09.2024

Accounts Manager

CM TRADING
04.2023 - 05.2024

Business Development Manager

Vantage Markets
06.2020 - 02.2023

Business Development/Account Retention Manager

Learn To Trade
11.2018 - 05.2020

Senior Sales Development Representative

Nokia
02.2017 - 10.2018

FICA And AML Online Course 2024/2025 - COMPLIANCE AND ETHICS

Masthead
04.2001 -

FICA Compliance Training - Money-laundering

Moonstone Business School of Excellence

Some College (No Degree) - Accounting And Business Management

Boston City Collage

High School Diploma -

S.J. Van Der Merwe Technical

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Jack MogotlaneRetention Specialist, Accounts Manager & Business Development Manager