Summary
Overview
Work history
Education
Skills
References
Timeline
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Jabulisiwe Khangezile Lamula

Orlando West,South Africa

Summary

Dynamic professional with expertise in customer relations, client service, and sales and marketing. Demonstrates strong verbal and written communication skills, complemented by proficiency in report writing and presentation. Adept at call centre operations, enquiry handling, and administration with a focus on critical thinking and problem-solving. Skilled in computer literacy, including MS Office and Outlook, with proven planning and negotiating abilities.

Overview

6
6
years of professional experience

Work history

Receiving & Labelling Clerk

IBI Personnel Services (Pty) Ltd
Johannesburg, Gauteng
08.2022 - 08.2024
  • - Maintained accurate records and reports for shipments.
  • - Managed inventory, checked quality of goods, and returned incorrect shipments.
  • - Ensured compliance with departmental procedures and standards.

Youth Brigade/ Teachers Assistant

Mbuyisa Primary School
Johannesburg, Gauteng
07.2020 - 07.2022
  • - Supervised health and safety compliance (COVID-19 protocols).
  • - Sanitised learners, staff, and visitors; maintained registers and vital signs records.
  • - Compiled weekly and monthly compliance reports.

Cashier

Makro Strubensvalley
Johannesburg, South Africa
01.2020 - 06.2020
  • - Delivered positive customer experiences through professional service.
  • - Processed transactions accurately and resolved customer complaints.
  • - Maintained balanced cash drawer and supported administrative duties.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Greeted each customer warmly, creating the friendly shopping environment.
  • Kept up to date with store promotions to provide accurate information to customers.

Taxi Sales Executive & Administration

Freeway Toyota
Johannesburg, South Africa
11.2018 - 11.2019
  • - Handled client enquiries via phone, email, and in-person, ensuring excellent customer service.
  • - Exceeded monthly sales targets while maintaining accurate records of client leads and sales.
  • - Processed applications, invoices, and resolved customer queries and complaints.
  • - Negotiated sales using promotional knowledge and built strong client relationships.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.

Education

Diploma - Marketing Management (NQF Level 6)

University of Johannesburg
Gauteng
11.2017

National Senior Certificate - Matric

Mashing High School
Kwazulu-Natal
12.2013

Skills

  • - Strong verbal and written communication
  • - Customer relations and client service
  • - Report writing and presentation
  • - Sales and marketing knowledge
  • - Call centre and enquiry handling
  • - Administration and record keeping
  • - Critical thinking and problem-solving
  • - Computer literacy (MS Office & Outlook)
  • - Planning and negotiating skills

References

  • Boniswa, Mthembu, Principal, 082 557 7017, Mbuyisa Primary School
  • Nomthandazo, Mthembu, HR Manager, 011 671 8424, 084 247 6638, Makro
  • Tape, Mashabela, Reginal Manager, 0826283170, 012 654 3622, IBI Personnel
  • Simphiwe, Maphanga, Supervisor, 078 396 0956, 011 661 0000, Freeway Toyota

Timeline

Receiving & Labelling Clerk

IBI Personnel Services (Pty) Ltd
08.2022 - 08.2024

Youth Brigade/ Teachers Assistant

Mbuyisa Primary School
07.2020 - 07.2022

Cashier

Makro Strubensvalley
01.2020 - 06.2020

Taxi Sales Executive & Administration

Freeway Toyota
11.2018 - 11.2019

Diploma - Marketing Management (NQF Level 6)

University of Johannesburg

National Senior Certificate - Matric

Mashing High School

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Jabulisiwe Khangezile Lamula