Jabulile Regine Zungu
Experienced Lead Barista
Rosebank
Summary
I am a young, highly motivated, and experienced lead barista with excellent communication skills and a strong ability to learn new skills. I am actively seeking an opportunity to leverage my passion for coffee as a career at Seattle Coffee Company. With over 2 years of experience in the field, I excel in organization and have successfully trained and mentored 3 baristas. I am self-managed and adept at making decisions and solving problems independently, prioritizing the needs of both the team and customers. Integrity, respect, and accountability are values I take very seriously.
Overview
3
3
years of professional experience
Work History
Lead Barista
Seattle Coffee Company
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Proficient in promoting and recommending menu options to customers.
- Skilled in maintaining inventory and equipment through cleaning, troubleshooting, and scheduling repairs.
- Experienced in evaluating and optimizing processes to enhance efficiency and service quality.
Education
Higher Certificate in Human Resource Practices - Human Resource Practices
Rosebank College
Rosebank, South Africa 04.2001 -
Skills
Effective Mentor
Excellent Administration Skills
Great Communication Skills
Problem-solving Skills
Flexible and Adaptable
Inventory Management
Interpersonal Skills
Exceptional Organization Skills
Timeline
Lead Barista
Seattle Coffee Company
01.2022 - Current
Higher Certificate in Human Resource Practices - Human Resource Practices
Rosebank College
04.2001 -
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