JABULILE PRECIOUS SHABANGU
9201210601089
PRETORIA
Summary
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Consultant (Promoted)
PG GLASS MENLYN
07.2023 - Current
- Maintained detailed records of customer interactions using CRM software, ensuring accurate data entry for future reference.
- Acted as an escalation point for challenging cases, demonstrating advanced troubleshooting skills while adhering to company policies.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Contribute towards the achievement of Company budgets by following and facilitating effective stock control procedures, generating sales, effective cash management and strict adherence to Company processes that will result in sustainable profitability and growth.
- · Ensure that the Best Administrative Practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
- Doing stock take,GRV, CREDIT NOTES,INVOICES, END OF DAY REPORTS.BANKING.ORDERING OF CONSUMABLES.
- Assisting the Manager with petty cash and escalations.
Customer Service Consultant
PG GLASS MENLYN
06.2020 - 06.2023
- Trained staff (Trainees) on operating procedures and company services.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Adhere and comply with other reasonable work requests from PG Glass Management
- manage and follow-up on all customer sales and (face to face and telephonic) by giving relevant advise to customers in the most professional manner to ensure all sales are closed,budget and net promoter scores NPS targets are achieved.
- to handle processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payments to ensure daily key performance indicators are achieved and to avoid financial losses to the business.
- utilize the scheduling system in the service centre maximizing the productivity of fitters in order to maintain the targeted jobs per fit per day,ensuring fitment centre is running to full capacity and customers expectations are managed.
LEANERSHIP
PG GLASS MENLYN
06.2019 - 06.2020
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
PUBLIC FINANCE INTERNSHIP
Department Of Social Development
01.2017 - 02.2018
- Conducted extensive research for startup company projects.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Sourcing quotation from suppliers.
- informing the selected supplier on the obligations to deliver goods requested
- filling documents in accordance with the filling system
- collecting monthly invoices from suppliers
- doing GRV( GOODS RECEIVED VOUCHERS)
- Doing stock take after each month
Education
NATIONAL N DIPLOMA - Accounting And Finance
TSHWANE NORTH TVET COLLEGE
PRETORIA CAMPUS 04.2001 -
N4,N5 AND N6 FINANCIAL MANAGEMENT CERTIFICATES - Accounting And Finance
TSHWANE NORTH TVET COLLEGE
Pretoria, South Africa 04.2001 -
Skills
Selfosofttion/p>undefined
Referrences
Annamarie Pretorius -0794016876 PG GLASS MENLYN MANAGER
Eleck Mashigo -0824583339 former PG glass Manager
Senior Admin Officer -012 797 8300 department of social development
Timeline
Senior Customer Service Consultant (Promoted)
PG GLASS MENLYN
07.2023 - Current
Customer Service Consultant
PG GLASS MENLYN
06.2020 - 06.2023
LEANERSHIP
PG GLASS MENLYN
06.2019 - 06.2020
PUBLIC FINANCE INTERNSHIP
Department Of Social Development
01.2017 - 02.2018
NATIONAL N DIPLOMA - Accounting And Finance
TSHWANE NORTH TVET COLLEGE
04.2001 -
N4,N5 AND N6 FINANCIAL MANAGEMENT CERTIFICATES - Accounting And Finance
TSHWANE NORTH TVET COLLEGE
04.2001 -
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