Jabulile Mavis Gonya
Public Management
Pietermaritzburg
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Bidvest Prestige
Durban
03.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Contract Supervisor
Indgro Outsource Company
Durban
04.2021 - 02.2022
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Responsible for overseeing daily operations of retail store.
- Management of the administration of contracts and site allocated.
- Reporting on headcount,CSI, discipline per site and the dashboard per client.
Area Supervisor
Ikhayelihle Cleaning Services
Durban
12.2014 - 03.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Tracked hours and inventory usage, and prepared associated reports.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Directed daily workflow of Number-strong team in Department.
- Conducted routine inspections to check quality and compliance with established specifications.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Trained newly hired sales team in upselling techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Branch Manager
South African Post Office
Pietermaritzburg
11.2006 - 11.2014
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Generated financial and operational reports to assist management with business strategy.
- Launched new training program to boost employee skills and staff retention rate.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Opening of accounts
- Banking
- Perform full service for motor licensing for Department of Transport
- Paying out pensions
- Banking
- Sporting of mail
- Stock taking
- Assert register
Education
Diploma - Public Management
UMgungundlovu Tvet College
Pietermaritzburg 02.2018 - 08.2020
Diploma - Secretarial
KwaNatal Secretarial College
Durban 01.2001 - 12.2001
Matric - Matric
Luphaphe High School
Cato Ridge -KwaXimba 01.1998 - 12.1998
Skills
Cost reduction strategies
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Bidvest Prestige
03.2022 - Current
Contract Supervisor
Indgro Outsource Company
04.2021 - 02.2022
Diploma - Public Management
UMgungundlovu Tvet College
02.2018 - 08.2020
Area Supervisor
Ikhayelihle Cleaning Services
12.2014 - 03.2020
Branch Manager
South African Post Office
11.2006 - 11.2014
Diploma - Secretarial
KwaNatal Secretarial College
01.2001 - 12.2001
Matric - Matric
Luphaphe High School
01.1998 - 12.1998
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