Jabulile Sphindile Zibane
Umlazi,South Africa
Summary
Target-driven car sales professional with extensive experience in new and used car markets. Skilled in identifying customer needs, delivering tailored solutions, communicating and negotiating favorable terms. Expertise in product knowledge, upselling, and providing exceptional customer service. Adept at utilizing CRM systems to manage leads, track sales activities, and enhance customer satisfaction.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Automotive Sales Associate
KIA Durban South
Durban
11.2019 - 12.2020
- Guided customers through warranty details and servicing schedules post-purchase, promoting transparency.
- Organised test drives for potential customers, making them comfortable with their choices.
- Assisted customers in choosing right vehicles, ensuring satisfaction and repeat business.
- Demonstrated cars to potential buyers for effective sales conversion.
- Negotiated deals beneficial both for the company and the buyer, cultivating trust amongst clients.
Automotive Sales Associate
eThekwini Cars
Durban
10.2017 - 10.2019
- Greeted and engaged with customers in the dealership showroom and over the phone to understand their vehicle needs and preferences
- Conducted personalized vehicle presentations and test drives, highlighting key features and benefits
- Presented financing options and negotiated deals to meet customer expectations
- Stayed up to date with automotive industry trends and competitor pricing, offering competitive sales strategies
- Handled administrative tasks, including processing sales contracts, vehicle deliveries, and follow-up communications
- Built lasting relationships with clients to encourage repeat business and referrals
Automotive Sales Associate
Durban South Toyota
Durban
10.2015 - 03.2017
- Consistently exceeded monthly sales targets by 20% through active prospecting, customer engagement, and effective sales techniques
- Conducted product presentations, test drives, and demonstrations to educate customers on vehicle features, benefits and financing options
- Negotiated vehicle pricing and finalized contracts, providing customers with the best value while ensuring dealership profitability
- Managed customer relationships using CRM software, ensuring follow-up and building long-term loyalty
- Provided exceptional after-sales service, assisting with vehicle registration, warranty services, and post-purchase inquiries
- Collaborated with the sales team to share strategies and improve overall sales performance
Education
Matric -
Cwebezela Adult School
01.2008 - 12.2008
Skills
- Sales & Negotiation Skills
- Customer Relationship Management (CRM)
- Strong Communication & Presentation Skills
- Market Research & Competitor Analysis
- Time Management & Organization
- Closing Skills & Upselling
- Product Knowledge & Demonstrations
- Sales Target Achievement
- CRM & Administrative Skills
Languages
Isizulu
Native
English
Intermediate (B1)
References
References available upon request.
Timeline
Automotive Sales Associate
KIA Durban South
11.2019 - 12.2020
Automotive Sales Associate
eThekwini Cars
10.2017 - 10.2019
Automotive Sales Associate
Durban South Toyota
10.2015 - 03.2017
Matric -
Cwebezela Adult School
01.2008 - 12.2008
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