Reading, travelling and crocheting
Jabulile Ndhlovu
Branch Assistant Manager
Rynfield
Summary
Motivated and determined, thrive in challenging environments and constantly seek opportunities for growth. With a strong work ethic and unwavering commitment to goals, am fueled by a passion for learning, innovation, and inspiring others. Collaborating with like-minded individuals who share enthusiasm and dedication excites me, as work together to drive success. As a proactive Assistant Manager, possess demonstrated leadership abilities, strategic planning expertise, and problem-solving skills assist Counter Sales staff in achieving demanding targets by motivating staff and coordinating resources. With a methodical and well-organized approach, excel in optimizing coverage to meet operational demands.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Regal Distributors Balfour
1 2017 - Current
- Duties: Opening and Closing of the Branch in the Morning and Evenings.
- Run the branch effectively when the Branch Manager is absent.
- Ensure that there is enough staff at the branch at all times to oversee the branch demands.
- Make sure that all customers are served quickly, effectively, and in a professional manner.
- Manage approximately 40 incoming calls and emails daily from customers
- Oversee both internal and external customers.
- Make sure that our counter and branch targets are met.
- Training of new and existing staff.
- Conduct housekeeping throughout the branch and ensure that all staff pack away to designated areas.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Ensure product brochures are always available, and displays are clean and neat.
- Invoicing and processing of orders, OTs, and buyouts.
- KPA's and reports.
- Assist with ordering branch stocks, receiving, and booking in once stock is received from the warehouse.
- Compile monthly reports.
- Manage and ordering of all office consumables.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Counter Sales Associate
Regal Distributors Centurion & Midrand
01.2012 - 01.2017
- Duties: Ensure counter staff dresses neat and professional as per company's dress code
- Ensure all stock leaving the branch is invoiced, paid, and signed for
- Do follow-ups on inactive customers and outstanding quotes
- Resolve Enquiries
- Operate the Till
- Process Credit Notes
- Perform inter branch transactions
- Offering services to customers directly.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Assistant
Adidas
01.2007 - 01.2012
- Duties: Bi-annual stock taking
- Directly dealing with customers in store
- Opening and closing of the branch
- Operating cash register and Cash up
- Customer service (attending to enquiries)
- Banking and CIT collection
- Receiving of stock and merchandising
- Inter branch communication and branch transfers
- Training of new staff.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Organized in-store promotions to increase awareness of new product lines.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Representative
Legal Wise
01.2007 - 01.2008
- Duties: Selling insurance policies
- Client follows up
- Direct sales
- Marketing of product
- Providing training to inexperienced staff.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Set and achieved company defined sales goals.
Education
Business Management
National Certificate Management NFQ Level 3
Edenvale Call Center Operations Certificate -
Boston Business College
BenoniBusiness Management Certificate N4 - undefined
Ekurhuleni East College
National N3 Certificate - undefined
Isidingo Campus
Skills
Conflict Resolution
Strategic Planning
Problem-Solving
Time Management
Team Development
Adaptability
Talent Management
Customer Acquisition
Sales Management
Product and service knowledge
Employee Performance Evaluations
Task Delegation
References
Mrs. Lerato Maake, 082 316 346
Careerachievements
- President at a local society club 2006 - 2007
- Received certificate in MMI Development at the Silver Club awards Legal Wise 2008
Interests
Timeline
Counter Sales Associate
Regal Distributors Centurion & Midrand
01.2012 - 01.2017
Sales Assistant
Adidas
01.2007 - 01.2012
Sales Representative
Legal Wise
01.2007 - 01.2008
Assistant Manager
Regal Distributors Balfour
1 2017 - Current
Business Management
National Certificate Management NFQ Level 3
Call Center Operations Certificate -
Boston Business College
Business Management Certificate N4 - undefined
Ekurhuleni East College
National N3 Certificate - undefined
Isidingo Campus
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