Jabulile Masango
Pretoria
Summary
I am a reliable and detail-focused individual with strong organisational skills and a positive, upbeat attitude seeking a permanent entry-level/graduate role where I can contribute, grow, and thrive. Guided by the philosophy of perseverance and continuous improvement, I bring resilience, enthusiasm, and a genuine passion for learning to every opportunity. With a foundational understanding of e-commerce platforms and proficiency in handling product listings and inventory management, I am capable of driving operational efficiency and enhancing customer satisfaction through effective e-commerce support. My experience expands more into e-commerce, customer success, digital marketing, and operations. My ability to adapt, collaborate, and deliver results makes me an ideal candidate for roles where fresh talent and dedication are valued.
Overview
3
3
years of professional experience
Work History
Retail & E-commerce Assistant
University of South Africa (UNISA)
03.2024 - 07.2024
- E-Commerce Operations: Managed UNISA’s online shop, creating accurate and compelling product listings and ensuring timely order dispatch.
- Retail Management: Designed engaging displays and supported high-demand sales periods, such as graduation ceremonies.
- Inventory Control: Conducted quality checks and ensured accuracy in stock management for both physical and online stores.
- Media Collaboration: Worked with the Media Department to organize and execute product photo shoots, enhancing the visual appeal of listings.
- Provided exceptional customer service through prompt response times, accurate information, and empathetic communication skills.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
Care Experience, Sales & Marketing Associate
Yes4 Youth
09.2023 - 02.2024
- Customer Experience: Delivered exceptional support across multiple channels, resolving inquiries promptly to enhance customer satisfaction.
- Operations Management: Ensured platform functionality, addressed technical issues, and tested new features for seamless operations.
- Sales Enablement: Managed lead generation, conducted product demos, and supported onboarding to optimize client experiences.
- Marketing Coordination: Created impactful blog posts, social media content, and brand activation events to drive engagement.
- Data-Driven Insights: Analysed customer data to identify trends and improve operational efficiency and product development.
Customer Success Associate
TopLeads
01.2022 - 06.2022
- Partnered with international teams to execute lead generation campaigns and maintain high client retention rates.
- Provided copywriting and digital marketing support to strengthen client communication and engagement.
- Collaborated with the Customer Success Manager to monitor performance metrics and drive improvements.
Teachers Assistant
Department of Basic Education
01.2021 - 03.2021
- Participated in the Presidential Youth Employment Initiative to facilitate the smooth reopening of schools during the2021 academic year, amidst COVID-19 disruptions
- Assisted to the EMS department, leveraging my expertise in Business Management
- Prepared instructional materials and set up equipment for lessons
- Conducted one-on-one and small group sessions to reinforce lesson content with students
Education
Honours - Business Management
University of South Africa
Pretoria09-2024
BCom - Supply Chain Management
University of Pretoria
Pretoria04-2021
Skills
- Attentiveness
- Project Management
- Teamwork and collaboration
- Excellent communication
- Problem Solving & Critical Thinking
- Data Analysis and Reporting (Google Sheets, Excel)
- E-Commerce Management (WooCommerce, Shopify)
- Customer Success and Relationship Management
LANGUAGES
English
Sepedi
isiZulu
Afrikaans
DRIVING LICENSE
Driving license category: Code8
Timeline
Retail & E-commerce Assistant
University of South Africa (UNISA)
03.2024 - 07.2024
Care Experience, Sales & Marketing Associate
Yes4 Youth
09.2023 - 02.2024
Customer Success Associate
TopLeads
01.2022 - 06.2022
Teachers Assistant
Department of Basic Education
01.2021 - 03.2021
Honours - Business Management
University of South Africa
BCom - Supply Chain Management
University of Pretoria
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