Summary
Overview
Work History
Education
Skills
Awardsandacknowledgements
Contactablereferences
Fullnames
Dependants
Personal Information
Accomplishments
Interests
Reading, Hiking and Game Drive
Timeline
Hi, I’m

Jabulani Vincent Nxumalo

Sales Team Leader
Soweto,Gauteng
Jabulani Vincent Nxumalo

Summary

A highly motivated and results-oriented professional with over 10 years of experience in various leadership and operational roles within Call Centre, Retail and Customer service industries. Ability to build ,guide, lead, train ,and performance management stimulate high-performing sales teams to achieve revenue targets and deliver exceptional customer experiences at all times.

Overview

16
years of professional experience
2
years of post-secondary education
4
Languages

Work History

Homemark PTY( LTD) Afrizon

Vodacom Sales Team Leader

Job overview

>Recruit maximise on productivity boost sales performance by implementing effective team training and coaching strategies.

>Establish clear goals and objectives aligned with the organization's mission and vision.

> Achieving our set target daily weekly and Monthly consistently

> Provide direction ,devine objectives and Drive sales.

>Regularly assess efficiency, effectiveness, and compliance

>Performance Management ,monitor KPI by increasing Productivity and assisting team by supporting and motivation.

> Mark and submit team attendance register daily to the manager.

>Target setting and coaching for Performance Management.

> Doing one on one sessions ,counseling by holding agent accountable for their results.

> Organize stats and create reports on team's progress with activation vs approvals.

>Monitor team members' participation to ensure Target is reached

Homemark PTY( LTD)Afrizon Telecommunication

Call centre Team Leader
5 2018

Job overview

  • Establish clear goals and objectives aligned with the organization's mission and vision
  • Achieving our set target daily weekly and Monthly consistantly Provide direction ,devine objectives and Drive sales
  • Regularly assess efficiency, effectiveness, and compliance Performance Management ,monitor KPI by increasing Productivity and assisting team by supporting and motivation
  • Mark and submit team attendance register daily to the manager
  • Target setting and coaching for Perfomance Management
  • Doing one on one sessions ,counseling by holding agent accountable for their results
  • Organise stats and create reports on team's progress with activation vs approvals
  • Monitor team members' participation to ensure Target is reached Coaching and discipline employees by resolving conflicts
  • Develop teams strength and improve weaknesses Communicate clear instructions ,update employees about team progress and expected results
  • Recruitment of new staff ,leave applications Manage and sort out activations daily and allocate accordingly to the agents
  • Effective Administration embrace a mindset of continuous improvement Implement changes to enhance efficiency and effectiveness Regularly review processes and identify areas for optimization Provide clear instructions, training, and resources to ensure successful execution Encourage employee development and professional growth
  • Utilize a variety of communication methods (email, meetings, intranet, etc.) to ensure effective information dissemination.

Pick n Pay Cresta Retailers Proprietary Limited

GENERAL-MERCHANDISE / WAREHOUSE ASSISTANCE/HEALTH AND SAFETY OFFICER
04.2016 - 01.2018

Job overview

  • Assist with stock replenishment and inventory planning and maintain the warehouse eg stock rotation, provide regular reports to management on merchandise performance and identify opportunities for improvement
  • Resolve customer issues and provide prompt follow-up
  • Insure health and saftety standards are followed and adhered to Promote maximum stock turnover by merchandising to ensure maximum visibility Maintain a clean, organized, and safe work environment Participate in inventory audits and cycle counts Receiving and merchandising,stock rotation Check for and report any equipment malfunctions or safety hazards
  • Monitor warehouse temperature and humidity conditions Ensure orders are complete and meet customer requirements
  • Maintain accurate inventory levels by tracking incoming and outgoing items Perform cycle counts and stocktakes to ensure inventory accuracy
  • Accept incoming shipments of materials and products Verify quantities, inspect for damage, and log receipts Scan or enter data into inventory management systems Investigate health and safety incidents and accidents, determine root causes, and recommend corrective actions
  • Resinged to join Homemark (PTY) LTD

Tiger Brands Field services

Fields Sales Marketer (Snacks, Treats& Beverages Department)
09.2013 - 04.2016

Job overview

  • To insure proper shelf health is adhere to
  • Placing weekly orders to insure stock availability, increasing rates of sale for our customer
  • Create visually appealing displays Building FSU’s that showcase merchandise and enhance the customer experience
  • Plan and execute seasonal and promotional displays to attract customer attention
  • Ensure shelves are well-stocked, organized, and free of clutter
  • Promote seasonal lines e.g
  • Easter & Christmas stock to increase sales
  • Plan and execute promotions, sales, and clearances to drive sales and clear excess inventory
  • To ensure planogram is followed, more shelf space allocated to KVI lines due to good rate of sales
  • Stock Rotation and Placing orders Manage inventory levels to ensure optimal stock availability and prevent overstocking
  • Advice store manager about upcoming promotions

Brandhouse

Brand Ambassador
09.2008 - 12.2010

Job overview

  • Pay attention to detail
  • Educate customers and Promote Brand House Beverages
  • Establish a new clientele
  • Stimulate brand recognition working with pride, dignity and be always presentable Feedback from outdoor activations
  • Positively Influence point of sale Focus with greater visibilit Provide further choice with alternative ‘functional’ product to customer
  • To bring more excitement to the brand
  • To increase rate of sale
  • Always putting our customer first
  • Make sure we have a long lasting relationship with our customers.

Pick ‘n Pay

Cashier / Merchandiser/ Nightshift Floor Supervisor
10.2001 - 07.2008

Job overview

  • Pay attention to details
  • Plan for the day and follow up on duties that must be completed
  • Floor walk and pin point all the sections that must be given attention
  • Make sure the team is fully functional at its best, communicate effectively with team members
  • Ensure stock is fully packed on the shop floor, keep the stock room neat & tidy
  • Make sure the store commands better shelf presence by the morning
  • Collaborate with other shifts to ensure a smooth transition of operations Assist with special events or promotions as needed Maintain a positive and professional attitude Stay up-to-date on company policies and best practice Maintain a safe and secure work environment Adhere to company policies and procedures Ensure that all production goals are met and that quality standards are maintained Communicate updates and changes to employees
  • Invoicing/GMV Stock Taking Ensure house keeping is done

Pick n Pay Hyper Bureau Bedford view

Takings assistant clerk
06.2001

Job overview

  • Capturing recon’s and sorting out mail Assist with data entry, filing, and other administrative tasks Prepare reports and summaries related to takings activities Vouchers Perform any flex and mop duties Verify payment amounts and issue receipts Reconcile takings with sales records Office admin and price checking

Education

Immaculata Roman Catholic High School
Diepkloof Zone 2

High School Diploma
04.2001 - 04.2003

Skills

Proficient and familiar with a vast array of Microsoft Office Programs and Other Windows Programs

Awardsandacknowledgements

  • School Prefect in Grade 12 year 2003
  • Promoted to night shift floor supervisor at Pick n Pay
  • Participated in a training program at the Pick n Pay Institute
  • UP! Program certificate for good customer service from the Pick n Pay Institute
  • Team leader position at Solid State Power
  • Achieved competency in Healthy and Safety Representative Training at PNP Cresta
  • Leadership Award of the year best new Team leader and top achiever in 2018 at Homemark's Call centre Operation

Contactablereferences

  • Tiger Brands, Mr. Phillip Eisterhuizen, 0825267876, Line Manager
  • Tiger Brands, Mr. Omesh Karamchad, 0836454683, Manager
  • Pick 'n Pay Supermakert, Mr. Solly Makinta, 0718726872, 0636631569, 051-307-3607, Store Manager
  • Brand House, Mrs. Busi Magasela, 0825611799, Sales-Manager
  • Hyper Bureau, Miss. Busi Mabuza, 0763969504, Supervisor
  • Homemark, Miss. Mpho Sebelebele, 011-444-8800, 0784188663, HR & Payroll administrator
  • Homemark PTY (LTD), Miss Venece Prinsloo, 011-444-8800, 0825390778, HR Manager

Fullnames

Jabulani Vincent

Dependants

Two

Personal Information

  • ID Number: 8401205677083
  • Date of Birth: 01/20/84
  • Nationality: South African
  • Marital Status: Single

Accomplishments

  • I was awarded the chance to be a School Prefect in Grade12 year 2003 and held the position with great integrity and excellence.
  • Successfully achieved competency in Healthy and Safety Representative Training at PNP cresta.
  • I was also promoted and awarded a position of being a night shift floor supervisor of which I was exceptionally great at it Pick n Pay
  • Awarded with the UP! Program certificate for good customer service from the Pick n Pay Institute.
  • Leadership Award of the year best new Team leader and top achiever in 2018 in recognition to significant contribution to the objective of Homemark’s Call centre Operation.

Interests

Teamwork and collaboration

Reading, Hiking and Game Drive

  • Reading engaging with written materials for knowledge, enjoyment, or personal growth.
  • The benefits are expanding of vocabulary and knowledge.
  • Improves critical thinking and analytical skills reduces stress promotes relaxation
  • Fosters empathy and understanding of different perspectives.
  • Hiking i enjoy walking long distances in natural environments, typically on trails.
  • The benefits it Improves physical fitness and endurance.
  • Reduces stress and improves mental well-being
  • Connects with nature and promotes a sense of awe and wonder
  • Offers opportunities for solitude and self-reflection
  • observing wildlife in their natural habitat from a vehicle drive
  • Provides a unique opportunity to see a variety of animals in close proximity
  • Raises awareness about wildlife conservation


Timeline

GENERAL-MERCHANDISE / WAREHOUSE ASSISTANCE/HEALTH AND SAFETY OFFICER

Pick n Pay Cresta Retailers Proprietary Limited
04.2016 - 01.2018

Fields Sales Marketer (Snacks, Treats& Beverages Department)

Tiger Brands Field services
09.2013 - 04.2016

Brand Ambassador

Brandhouse
09.2008 - 12.2010

Cashier / Merchandiser/ Nightshift Floor Supervisor

Pick ‘n Pay
10.2001 - 07.2008

Immaculata Roman Catholic High School

High School Diploma
04.2001 - 04.2003

Vodacom Sales Team Leader

Homemark PTY( LTD) Afrizon

Call centre Team Leader

Homemark PTY( LTD)Afrizon Telecommunication
5 2018

Takings assistant clerk

Pick n Pay Hyper Bureau Bedford view
06.2001
Jabulani Vincent NxumaloSales Team Leader