Teamwork and collaboration
A highly motivated and results-oriented professional with over 10 years of experience in various leadership and operational roles within Call Centre, Retail and Customer service industries. Ability to build ,guide, lead, train ,and performance management stimulate high-performing sales teams to achieve revenue targets and deliver exceptional customer experiences at all times.
>Recruit maximise on productivity boost sales performance by implementing effective team training and coaching strategies.
>Establish clear goals and objectives aligned with the organization's mission and vision.
> Achieving our set target daily weekly and Monthly consistently
> Provide direction ,devine objectives and Drive sales.
>Regularly assess efficiency, effectiveness, and compliance
>Performance Management ,monitor KPI by increasing Productivity and assisting team by supporting and motivation.
> Mark and submit team attendance register daily to the manager.
>Target setting and coaching for Performance Management.
> Doing one on one sessions ,counseling by holding agent accountable for their results.
> Organize stats and create reports on team's progress with activation vs approvals.
>Monitor team members' participation to ensure Target is reached
Proficient and familiar with a vast array of Microsoft Office Programs and Other Windows Programs
Teamwork and collaboration