Jabulani Xaba
Roodepoort
Summary
I am an Accredited Finance & Insurance Manager , with extensive Banking Sales background. I have acquired an NCA for F&Is, Financial Regulatory Certificate for Representatives (RE 05), and Further Education and Training Certificate: Short Term Insurance SAQA ID: 66610, NQF Level 4 Minimum Course Credits: 150
Overview
14
14
years of professional experience
Work History
Sales Executive
Renault South Africa
10.2024 - Current
- Conducted regular follow-ups with leads to maintain interest in offerings.
- Developed strong relationships with customers to understand needs and preferences.
- Identified opportunities for upselling and cross-selling during customer interactions.
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Independent Relief Finance and Insurance Manager
Independent
11.2023 - 04.2024
- I have relief-ed for NTT Group and CMH to assist the dealership while their permanent staff is on leave or maternity leave
Finance & Insurance Manager for Passenger Vehicle & Commercial Trucks
Supergroup
11.2022 - 10.2023
- Working directly with customers to explain and recommend financing options, extended warranties, aftermarket products and other options
- Finding competitive rates to encourage customers to purchase vehicles
- Processing applications for vehicle financing and helping customers get approved
- Verifying that all paperwork is completed correctly and filed properly
- Maintaining strong relationships with lending institutions to have lots of program options and competitive rates
- Seeking out new programs that benefit customers and encourage them to buy
- Ensuring compliance by following all local, state and federal regulations
- Training the sales team on available financing and programs to ensure they promote them to customers
F&I Management Solutions
F&I Management Solutions (Faims under Motus)
04.2021 - 09.2022
- Structuring of vehicle finance and making sure the business is always profitable
- Offering and rendering Value added Products to clients either cash or finance clients and administration and sending of individual/juristic applications also checking relevant documentation
- Negotiating declined applications with banks, liaising with credit manager/Marketers in order to over turn the decline to an approval
- Requesting contracts and making appointments for clients to sign at the dealer or online
- Obtaining of and verifying of FICA documentation and sending all necessary documents in time for a quick pay-out from bank
- Requesting of Natis Documents
- Handling all general queries
Sales Finance and Insurance Manager
HeyCarter Dealership
09.2018 - 03.2021
- Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies
- Deliver on agreed performance targets according to budget & sales targets in a high-volume virtual dealer
- Maximize first and second gross profit
- Execute work in line with governance and compliance processes
- Ensure that dealership remains compliant in accordance with legislation requirements
- Recording and reporting on transaction activities to provide timely and accurate information for decision making in area of accountability
- Conduct financial needs analyses and provide associated sales of value added finance and insurance products
- Manage and maintain the finance and insurance debtor's book and effectively manage the applicable administration and other related processes
Client Services Advisor
Outsurance
01.2016 - 08.2018
- Upselling on existing clients and doing amendments if there was a product they wanted to remove and offering additional products
- Creating more business for the company
Retentions/Conservations Consultant
Alllife
04.2014 - 12.2015
- Client would call in to cancel policies my job was to retain business and sell on benefits and advise clients on disadvantages of canceling the product and also do customer services queries
Outbound Representative (Reinstatement Agent)
Clientele Life
03.2011 - 03.2014
- Reinstating lapsed policies it was an outbound call center and if there is an opportunity to add more products I had to capitalize on it
Debt Collector
MBD Credit Solutions
06.2011 - 01.2012
- Would call clients and advise that their accounts are handed over and they need to start making arrangements with us would collect on old books and arrange for debit order payment because there was a high chance of getting the money
Education
Diploma -
Stadio
01.2024
Matric - English, Zulu, Business Economics, Accounting, Maths, Economics
Sebetsa-o-tholemoputso High
11.2007
Skills
- Contract Negotiation
- Communication Skills
- Customer-centric Selling
- Determination and Persistence
- Good time management
- Relationship building
- Decision-making
Languages
English
IsiZulu
SeSotho
Hobbies and Interests
- Listening to music
- Playing soccer
Timeline
Sales Executive
Renault South Africa
10.2024 - Current
Independent Relief Finance and Insurance Manager
Independent
11.2023 - 04.2024
Finance & Insurance Manager for Passenger Vehicle & Commercial Trucks
Supergroup
11.2022 - 10.2023
F&I Management Solutions
F&I Management Solutions (Faims under Motus)
04.2021 - 09.2022
Sales Finance and Insurance Manager
HeyCarter Dealership
09.2018 - 03.2021
Client Services Advisor
Outsurance
01.2016 - 08.2018
Retentions/Conservations Consultant
Alllife
04.2014 - 12.2015
Debt Collector
MBD Credit Solutions
06.2011 - 01.2012
Outbound Representative (Reinstatement Agent)
Clientele Life
03.2011 - 03.2014
Matric - English, Zulu, Business Economics, Accounting, Maths, Economics
Sebetsa-o-tholemoputso High
Diploma -
Stadio
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