Jabulani Nkosi
Service Consultant
Johannesburg
Summary
A motivated, versatile and hard-working man with a practical hands on approach, who always perseveres to achieve the best results. Able to collect and analyze information, digest facts / information and quickly grasp complex issues. Excellent negotiation and problem solving skills. Swift to identify the root of any problem and develop an effective solution. Proven ability to manage and complete project or tasks to the highest standard.
Overview
1820
1820
years of professional experience
2024
2024
years of post-secondary education
Work History
Assistant Manager
Bogart Man
Johannesburg
02.2019 - 06.2019
- Assists Store Manager in responsibility for the store
- Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
- Utilizes company tools to diagnose opportunities and develops action plans to improve performance
- Ensures all pricing, signage, and displays are correct at all times
- Receives regular vendor deliveries and stocks sales floor in a timely manner
- Responsible for controlling inventory stock levels and reordering as necessary within budget
- Managed approximately 40 incoming calls, emails and faxes per day from customers
- Streamlines operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
Sales Consultant
Kwethu Financial Services
Johannesburg
01.201 - 01.201
- Generating leads and turning them into opportunities for sales
- Contacting potential customers via telephone, email and face to face
- Working to KPI's and revenue targets as set by the Manager
- Arranging meetings with prospects in order to explain the products
- Prepare and submit weekly / monthly sales reports to management
- Identifying opportunities for new business within the market
- Paying attention to competitors and their activities within the industry
- Building long term relationships with new and existing customers
- Assist other team members with transactions when necessary
- Responded to telephone and in-person requests for information
- Provided sales and customer service to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored recommendations
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from clients promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques
- Built relationships with customers and community to promote long term business growth.
Assistant Manager
Angelino Men's Boutique: Michaelangelo Towers Sandton
01.2013 - 01.2015
- Assists Store Manager in responsibility for the store
- Consistently create a welcoming environment for the customers by greeting and assisting; as well as quickly responding to customer inquiries and needs
- Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
- Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
- Utilizes company tools to diagnose opportunities and develops action plans to improve performance
- Forecasts/reforecast business, focusing on productivity to meet sales goals
- Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed
- Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
- Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner
- Ensures all pricing, signage, and displays are correct at all times
- Receives regular vendor deliveries and stocks sales floor in a timely manner
- Responsible for controlling inventory stock levels and reordering as necessary within budget
- Enforces all company policies and procedures, including health, safety, and security
Tour Guide / Director
JVC Tours
01.2011 - 01.2013
- Company Overview: JVC tours a shuttle service of luxury cars, based in 5 star hotels in the northern suburbs, which partnered with an existing company Classic tours in Michelangelo hotel and DAVINCI hotel in Sandton city
- Founder of JVC tours and worked within the touring international tourist (tour guide)
- Data capturing of customers details
- Scheduling regular maintenance tasks i.e
- Computer /system back up etc
- Take charge of meeting clients at the airport, train station, or bus terminal
- Ensures that tourists and travelers are comfortably settled in their hotels
- Explain the itinerary and schedule of the travel
- Provide significant information about each destination or attraction visited with emphasis on its cultural and historical meaning
- Manage meals and transportation related to the tour
- Handles emergency situations; manage sudden changes or modifications to the tour
- Responsible for the enjoyment of clients; ensure that they have a stimulating experience of local offerings
- Performs travel cost analysis and provide price estimates to clients and processing of EFT transaction from international currency to local currency
- Generates reports for the company
- Provide recommendations on tour plans and packages to the planning team
- JVC tours a shuttle service of luxury cars, based in 5 star hotels in the northern suburbs, which partnered with an existing company Classic tours in Michelangelo hotel and DAVINCI hotel in Sandton city
Sales Assistant Manager
Adidas Store: Sandton City
01.2010 - 01.2011
- Greeting and assisting customers
- Responsible for stock control and management
- Responsible for processing cash and card payments
- Stocking shelves with merchandise
- Responding to customer queries
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
- Keeping the store tidy and clean, this includes hovering and mopping
- Dealing with customer complaints
- Working within established guidelines, particularly with the brands
- Attaching price tags to merchandise on the shop floor
- Keeping up to date with special promotions and putting up displays
Financial Adviser
Metropolitan
Johannesburg
01.202 - 11.202
- Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision making process
- Sell products in line with client's financial needs by conducting affordability analysis in order to achieve clients' financial goals
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Interacting with People
- Manage financial and other company resources under your control with due respect
Education
Matric -
Florida Park High School
Hospitality & Management - undefined
UNISA: Florida Campus
01.2010 - Current
Skills
Good communication and management skills
Personal Information
- ID Number: 9007285242083
- License: Code B
- Health Status: Excellent
- Date of Birth: 07/28/90
- Nationality: South African
- Marital Status: Single
- Religion: Christianity
Timeline
Assistant Manager
Bogart Man
02.2019 - 06.2019
Assistant Manager
Angelino Men's Boutique: Michaelangelo Towers Sandton
01.2013 - 01.2015
Tour Guide / Director
JVC Tours
01.2011 - 01.2013
Sales Assistant Manager
Adidas Store: Sandton City
01.2010 - 01.2011
Hospitality & Management - undefined
UNISA: Florida Campus
01.2010 - Current
Matric -
Florida Park High School
Financial Adviser
Metropolitan
01.202 - 11.202
Sales Consultant
Kwethu Financial Services
01.201 - 01.201
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