Jabulani Mwanyenyawapo
Manager
Durban
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Language
Work History
Senior Waiter
B.B.M Café Restaurant
1 2019 - 1 2022
- Adhering to all company policies procedures
- Ensuring service areas are well stocked at all times
- Assisting guests with any requests, queries or service required
- Overseeing all housekeepers on the floor to maintain strong team work
- Maintaining high end sanitation and cleanliness of the establishment
- Implementing conflict resolution when handling intoxicated customers
- Demonstrating excellent knowledge of the menu to promote special offers.
Senior Waiter and Bartender
Yami Rib & Burger
12.2022 - 09.2023
- Insuring bills and taking payments
- Accurately taking orders and serving beverages
- Greeting guests and directing them to their tables
- Maintaining excellent knowledge of the menu operations and drink contents
- Advising guests on selecting and up selling particular food and beverages.
Senior Waiter and Bartender
Cassa Bella
08.2017 - 11.2017
- Tending to customer at the guest house
- Delivering a superior level of customer service to exceed expectations
- Demonstrating high-end professionalism when interacting with customers
- Working meticulously to achieve targets in line with the business projections
- Maintaining an in depth understanding of the menu and available beverages
- Implementing strategic sales techniques when up selling the latest incentives
- Complying with lodge security fire regulations and health and safety legislations.
Education
Bachelor of Science - Business Management
Chinhoyi University
Zimbabwe Chinhoyi 05.2001 -
Skills
Customer Service
Dining area maintenance
Guest Relations Management
Menu Recommendations
Websites
Accomplishments
- Highest tipped waiter at bbm
- Highest ever turnover during bbm cafe era 100k
- Contributed heavily to the opening of new bbmcafe in amanzimtoti
Personal Information
- Date of Birth: 12/25/91
- Nationality: Zimbabwean
References
- Yami Rib & Burger, sinoville@yamiribandburger.co.za
- B.B.M Café Restaurant, +27 32 525 5880
- Cassa Bella, hr@casabelladining.co.za
- chinhoyi university admission@cut.co.zw
Timeline
Senior Waiter and Bartender
Yami Rib & Burger
12.2022 - 09.2023
Senior Waiter and Bartender
Cassa Bella
08.2017 - 11.2017
Bachelor of Science - Business Management
Chinhoyi University
05.2001 -
Senior Waiter
B.B.M Café Restaurant
1 2019 - 1 2022
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