Jabu Mndawe
Store Manager
Nelspruit
Summary
Dynamic Store Manager with a proven track record at H&M, excelling in customer service management and team development. Enhanced store profitability through innovative merchandising and effective employee training, resulting in improved customer satisfaction. Skilled in Microsoft Office applications, I thrive in fast-paced environments, driving sales and fostering a motivated team.
Overview
17
17
years of professional experience
Work History
Store Manager
H&M Hennes & Mauritz
03.2017 - 12.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Markham
03.2009 - 03.2017
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Retail Management
Ackermans Retail Development Programme
Durban, South Africa 04.2001 -
Skills
Customer service management
Timeline
Store Manager
H&M Hennes & Mauritz
03.2017 - 12.2025
Store Manager
Markham
03.2009 - 03.2017
No Degree - Retail Management
Ackermans Retail Development Programme
04.2001 -