JABU CYDWELL MASHIANE
Administrator
Lynne
Summary
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
9
9
years of professional experience
Work History
Customer Service Consultant
PEPKOR Lifestyle
11.2021 - Current
- Resolved daily customer issues and complaints per protocol, maintaining high-quality service standards.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Managed concurrent live chat streams with customers.
- Oversaw customer account inquiries, providing accurate information to resolve complaints and ensure satisfaction.
- Utilized APT and SAP CRM to efficiently manage and action customer follow-ups.
Sales Consultant
Hifi Corporation
07.2019 - 10.2021
- Entered shipping and inventory data into computer system to ensure accurate tracking.
- Determine prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Verified receipts and confirmed purchase contents to maintain order accuracy.
- Monitored inventory levels to avoid overstocking and unnecessary ordering.
- Prevent overstocking and ordering.
- Keep track of inventory and supplies that need restocking.
- Prepare inventory for deliveries and shipping.
- Ensure correct inventory is loaded into correct delivery trucks.
- Track and ensure deliveries are received.
- Compile reports inventory and supply balances.
- Make note of damaged inventory.
- Performed dusting and cleaning of ceiling vents, surfaces, and counters in all areas.
- Enter shipping and inventory data in the computer system.
- Using vacuuming equipment; vacuums and cleans carpets, performs further treatments such as shampoo or stain-removal as needed.
- Ensured cleanliness by regularly disposing of trash from all bins and containers.
- Maintained aesthetic appeal by polishing furniture and accessories in guest rooms.
- Reported necessary repairs and replacements promptly upon discovery during duties.
- Cleaning windows, glass surfaces, and mirrors.
- Reporting repairs and replacements needed when encountered on the job.
Cashier
LIQUOR CITY STORE
07.2017 - 03.2018
- Handle cash, credit or check transactions with customers.
- Scan goods and collect payments.
- Issue change, receipts, refunds, or tickets.
- Ensure pricing is correct.
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
- Count cash drawers at start and end of shifts to verify accuracy and ensure sufficient change.
- Facilitated sales referrals and cross-selling of products to enhance customer experience.
- Resolved customer complaints and provided guidance and relevant information to improve satisfaction.
- Resolve customer complaints, guide them and provide relevant information.
- Customer service.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Provided assistance to customers regarding their inquiries and needs.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Process returns and check to see if items are damaged.
- Keep reports of transactions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
Education
Matriculation -
Mphalali Senior Secondary School
Mpumalanga01-2013
Higher Certificate - Secretarial Studies And Office Administration
Rosebank College
Pretoria06-2024
Higher Certificate - Tourism And Travel Management
UNISA
Pretoria, South Africa09-2023
Skills
Live chat management
Account management
Complaint handling
Call center experience
Inbound call management
Customer relationship management
Salesforce CRM
Timeline
Customer Service Consultant
PEPKOR Lifestyle
11.2021 - Current
Sales Consultant
Hifi Corporation
07.2019 - 10.2021
Cashier
LIQUOR CITY STORE
07.2017 - 03.2018
Higher Certificate - Tourism And Travel Management
UNISA
Higher Certificate - Secretarial Studies And Office Administration
Rosebank College
Matriculation -
Mphalali Senior Secondary School