Izak Botes
Kempton Park
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
13
13
years of post-secondary education
Work History
FRCO
Air Traffic & Navigation Services
Kempton Park
07.2008 - 10.2021
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Monitored systems in operation and quickly troubleshot errors.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Developed systems to track and log work issues.
- Introduced new methods, practices and systems to reduce turnaround time.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Built deep relationships with business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Gathered trend data from customer calls and interactions.
- Researched new tactics to better hone responses and shorten remediation times.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Documented faults and bugs for referral to development staff for use in updates.
- Maintained response times to support business continuity.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Updated and maintained current customer support database.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Sales Engineer
OFT
Pretoria
02.2007 - 06.2008
- Presented business leaders with ROI estimations to drive project planning.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Authored best practices documentation for use in new personnel onboarding processes.
- Assessed business requirements to create focused solutions.
- Recommended technology upgrades to improve client security.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Developed diagrams to describe and lay out logical operational steps.
- Researched and adopted new technologies to add value to existing offerings.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Oversaw detailed program rollout from initiation to production and sustainment.
- Analyzed market trends, competitor performance and product strengths.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Identified and supported resale opportunities to achieve sales plans.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Designed and delivered product training for clients.
- Liaised with assigned accounts to foster relationship development.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Monitored and enforced safety measures to mitigate hazards.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Drove team success through shared vision and recognition of quality performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Maintained clear communication with precise technical writing to document and inform critical processes.
Project Technician
Projects Concern
Edenvale
03.2006 - 01.2007
- Organized and updated documents, reports and spreadsheets for effective tracking and recordkeeping of activities.
- Monitored and tracked time and expenses in order to support clear billing practices.
- Coordinated work of students, interns and contract team members in production of [Type] deliverables.
- Trained and mentored staff to work efficiently and accurately to accomplish goals under tight deadlines.
- Maintained strict compliance with safety and regulatory standards.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Monitored company inventory to keep stock levels and databases updated.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed job reports and logs immediately following service calls.
- Tracked and recorded parts and labor costs related to each service call.
Technician
Saab Grintek (Grinpal Energy)
Pretoria
11.2004 - 02.2006
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Tested components and systems to evaluate performance and identify concerns.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Developed and strengthened supplier relationships.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
Sales Representative
Halewood Breweries
Benoni
07.2003 - 11.2004
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Set up calendar with customer birthdays and other special events for personal touch.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Minimized process lags through strategic sourcing and customer expectation management.
- Exceeded goals for new accounts in single sales cycle.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Expanded customer base and boosted profit within product line.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
High School Diploma -
Hoerskool Jeugland
Kempton Park 01.2003 - 12.2003
Certificate - Information Technology
Lambda Technologies
Pretoria 01.2004 - 12.2004
National Diploma - Electrical Engineering -
Intec - Lost Accreditation With SAQA
Johannesburg 02.2009 - 10.2010
Certificate - Maintenance Management Systems
ATNS ATA
Kempton Park 01.2010 - 12.2012
Certificate - Maintenance Resource Management
ATNS ATA
Kempton Park 01.2013 - 12.2013
Certificate - Financial Managment For Non Financial Managers
Regenesys
Midrand 01.2014 - 12.2014
Certificate - Occupational Health And Safety And Coid Act (LAW)
HASLAC
Midrand 01.2015 - 12.2016
Certificate - MCSE - SQL
I.T. Academy
South Africa 01.2017 - 12.2017
Certificate - ADS-B L3
Aireon
United States Of America 01.2020 - 08.2021
Skills
Maintenance and Repair
[Type] Software Proficiency
Good Telephone Etiquette
Clerical Support
Flexible and Adaptable
Excellent Communication
Training and Development
Analytical and Critical Thinking
First Aid/CPR
Teamwork and Collaboration
Data Entry
Active Listening
Work flow planning
Cost reduction strategies
Supply chain distribution
Budgeting and forecasting
Risk analysis and management
Management information systems
Supply Chain Management
Project development and life cycle
Sales background
New product introductions strategies
Customer relations specialist
Supply chain logistics
Performance Evaluations
Distribution center management
Vendor sourcing
Employee relations and conflict resolution
Operations management
Negotiation
Budgeting
Project Management
Business administration
Procurement and sales
Technical consulting
Pre-sales support
Field consulting
Lifecycle management
Requirements management
Consultative sales techniques
Organization skills
Program management expertise
Microsoft Office Suite
MS Outlook proficiency
Persuasive
Needs analysis
Relationship building
Formal presentation skills
Proposal Development
Account servicing
Lead prospecting
Network development
Records management
Systems and software programs
Staff Training
Expense reporting
Account development
Customer Relations
Product promotions
Client Service
Retention strategies
Interpersonal communication skills
Software Debugging
Performance Optimization
Support system management
Technical fault tracking
Internal policy compliance
Storage Array Management
Bug tracking
Remote Diagnostics
IT Infrastructure Planning
Network Engineering
Root cause analysis
DevOps
Customer relationship management
Technical issues analysis
Staff education and training
TCP/IP
Software diagnosis
Customer service expert
Data recovery
Desktop support
Mobile device management
Operating system management
Backup and recovery
Helpdesk call support
Technical equipment inspection
Hardware upgrades
Wireless area networking
Norton Antivirus software
Technical Support
Windows 10
Technical documents comprehension
Business Development
PC component diagnostics
Adobe and Adobe Flash
Network diagnostics
Account management
Microsoft Outlook
Operational leadership
Cross-functional communication
Staff Management
Customer Relationship Management
Analytical problem solver
Sales Reporting
Vendor management
Vendor relations
CRM Systems
Client Development
Networking skills
Operations
Sales promotion
Sales management
Compliance reviews
Extensive AutoCAD knowledge
Cable infrastructure design
Highly skilled in 3D and 2D CAD
Knowledgeable in PCBA
Project coordination
Supplier relationships
My Children, Gym, Building motorcycles, Playing golf
My children is my joy in life, I keep myself young and healthy by playing golf and going to the gym regularly and I have been building motorcycles and selling them since I was in high school.
Timeline
Certificate - ADS-B L3
Aireon
01.2020 - 08.2021
Certificate - MCSE - SQL
I.T. Academy
01.2017 - 12.2017
Certificate - Occupational Health And Safety And Coid Act (LAW)
HASLAC
01.2015 - 12.2016
Certificate - Financial Managment For Non Financial Managers
Regenesys
01.2014 - 12.2014
Certificate - Maintenance Resource Management
ATNS ATA
01.2013 - 12.2013
Certificate - Maintenance Management Systems
ATNS ATA
01.2010 - 12.2012
National Diploma - Electrical Engineering -
Intec - Lost Accreditation With SAQA
02.2009 - 10.2010
FRCO
Air Traffic & Navigation Services
07.2008 - 10.2021
Sales Engineer
OFT
02.2007 - 06.2008
Project Technician
Projects Concern
03.2006 - 01.2007
Technician
Saab Grintek (Grinpal Energy)
11.2004 - 02.2006
Certificate - Information Technology
Lambda Technologies
01.2004 - 12.2004
Sales Representative
Halewood Breweries
07.2003 - 11.2004
High School Diploma -
Hoerskool Jeugland
01.2003 - 12.2003