Izak Bartholomeus Pretorius
Administration/ Team Leader
Claremont
Summary
Team Leader experienced in directing activities of workgroups and also to manage schedules and coordinate events efficiently with a big focus on administration skills and ability. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Team leader
Medipost Pharmacy
03.2016 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed and executed training programs that significantly improved team skills and morale.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Generated reports detailing findings and recommendations.
Inbound call centre agent
Medipost Pharmacy
04.2013 - 02.2016
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Facilitated communication between customers and other departments to facilitate resolution.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Call centre agent
Synexus
01.2013 - 03.2013
- Company Overview: Clinical research
- Clinical research
Coaching cricket team
Boerefort Primary School
07.2012 - 09.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Stock taker
Woolworths
09.2010 - 09.2010
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Supported stock management, maintaining accurate records of received goods and their locations within the storage facility.
Education
Senior Certificate - English, Afrikaans, Mathematics, Tourism, Business Studies, Economics, Life Orientation, Bible Studies
Oos-Moot High School
Skills
- Communication skills
- Computer skills
Performance management
Employee training
Conflict resolution
Coaching techniques
Customer relationship management
Time management
Problem solving
Leadership development
Reporting skills
Documentation and reporting
Previous Work Experience
- Stock taker, Woolworths, 09/20/10, 09/25/10
- Coaching cricket team, Boerefort Primary School, 07/16/12, 09/18/12
- Call centre agent, Synexus (Clinical research), 01/01/13, 03/31/13
- Inbound call centre agent, Medipost Pharmacy, 04/02/13, 02/29/16
- Team leader, Medipost Pharmacy, 03/01/16, 10/11/22
Identity Document
9304015021089
Language Abilities
- English
- Afrikaans
Personal Information
- Health Status: Kidney Transplant
- Date of Birth: 04/01/93
- Gender: Male
- Nationality: South African
- Driving License: Yes
- Marital Status: Married
Timeline
Team leader
Medipost Pharmacy
03.2016 - 10.2022
Inbound call centre agent
Medipost Pharmacy
04.2013 - 02.2016
Call centre agent
Synexus
01.2013 - 03.2013
Coaching cricket team
Boerefort Primary School
07.2012 - 09.2012
Stock taker
Woolworths
09.2010 - 09.2010
Senior Certificate - English, Afrikaans, Mathematics, Tourism, Business Studies, Economics, Life Orientation, Bible Studies
Oos-Moot High School
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