Izabeth Smit
Cape Town,South Africa
Summary
As an Operations Manager with a strong background in administration and office management, I bring a wealth of experience in overseeing daily operations, streamlining processes, and ensuring efficient workflows. My expertise includes inventory management, order fulfillment, team coordination, and enhancing customer satisfaction. With a proven track record in improving operational performance and implementing effective strategies, I am skilled at driving efficiency and fostering strong relationships with both internal teams and external partners.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Operations manager
Olli & Rose
Cape Town, Western Cape
09.2023 - Current
- Oversee daily operations at Olli & Rose, ensuring smooth workflow and efficiency
- Manage inventory and order fulfillment to maintain stock levels and timely deliveries
- Coordinate with different departments to ensure customer satisfaction and quality service
- Supervise and train staff to uphold company standards and best practices
- Monitor and analyze operational performance, identifying areas for improvement
- Implement and enforce safety and operational procedures to ensure compliance
- Handle customer inquiries and resolve any operational issues or concerns
- Develop and maintain strong relationships with suppliers and partners
Office Manager
Quick Project Management Services
Cape Town
11.2023 - 09.2025
- Oversee daily office operations: Manage supplies, equipment, and administrative tasks to ensure smooth office functioning
- Coordinate meetings and plan schedules: Organize and prepare rooms for demos and partner meetings
- Collaborate with finance: Budget tracking, and documentation for financial accuracy
- Assist with logistics: Manage orders, spare parts, and communication in the absence of key team members
- Provide support across teams: Aid project managers, sales, customer service, and collaborating with marketing and events for seamless operations
- Reception Responsibilities: Greet visitors, manage phone calls, and handle correspondence to ensure a professional front desk presence
- Direct inquiries, manage appointment scheduling, and maintain a welcoming office environment
Sales Assistant
Mapstix Gift Shop
Bloemfontein
01.2023 - 07.2023
- Greeted and assisted customers: Provided help with product selection and information for an enhanced shopping experience
- Processed sales transactions: Ensured accurate and efficient handling of sales and payment processes
- Maintained store cleanliness: Organized merchandise displays and kept the store environment tidy
- Assisted in inventory management: Managed stock levels, restocked shelves, and conducted daily cash handling
- Handled customer inquiries and complaints: Addressed returns and resolved issues to ensure customer satisfaction
- Supported promotional activities: Helped with sales events, collaborated with team members to meet targets, and reported on stock levels and sales performance
Hotel Manager
The Kingsman Botique Hotel
08.2022 - 12.2022
- Managed daily hotel operations: Oversaw guest satisfaction, handled complaints, and ensured smooth facility functioning
- Supervised staff recruitment and training: Directed hiring processes, staff development, and performance evaluations
- Monitored budgets and financial performance: Managed financial aspects and assessed performance to maintain profitability
- Coordinated with various services: Worked with housekeeping, maintenance, and food services, organized events, and liaised with suppliers to ensure operational efficiency
Education
BA - Applied Social Sciences (Psychology & Counseling)
SACAP
Part Time Online 01.2024 - /2028
National Senior Certificate -
C&N Secondary Girls HighSchool Oranje
Bloemfontein, Orange Free State /2017 - /2021
Skills
- Organizational Skills
- Communication
- Customer Service
- Event Coordination
- Office Management
- Technical Proficiency
- Microsoft Suite
- Adobe Suite
- Google Workspace
- Canva
- Product knowledge
- Initiative taking
Websites
Certification
- Transcriptionist Certificate, Typewhizz Online, 2023
- Saddle Seat Protea Colours, ESSASA, 2022
Languages
English
Afrikaans
References
References available upon request.
Timeline
BA - Applied Social Sciences (Psychology & Counseling)
SACAP
01.2024 - /2028
Office Manager
Quick Project Management Services
11.2023 - 09.2025
Operations manager
Olli & Rose
09.2023 - Current
Sales Assistant
Mapstix Gift Shop
01.2023 - 07.2023
Hotel Manager
The Kingsman Botique Hotel
08.2022 - 12.2022
National Senior Certificate -
C&N Secondary Girls HighSchool Oranje
/2017 - /2021
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