Iyanla Malotana
LAW STUDENT
Fourways
Summary
Yes, my experience is not as broad, however at my age I have worked at places that are very different in the way they operate and the work I have to do, and I have been able to adapt very quickly to them, I believe that I excel in any challenge given to me because I am hardworking and very committed to learning and gaining experience in life. After years in school and working part-time I can with confidence say that I am aware of my strengths and weakness, be it working individually or in a group setting which I am grateful for. That has really made is easy for me to identify where I would like to work as well as the things I would like to get more experience in. With that being said, good communication skills is one of my biggest and proudest strengths as it something very important to have in the workplace. I enjoy working with people and just taking on new adventures. I am young and grateful for that because I think I can adapt to challenges and situations given to me quite easily.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Social Media Content Administrator
01.2023 - Current
- Creates Content
- Engage content
- Align Posts with University goals
- Manage Campaigns
IT Help Desk Support
James Town Business College
01.2023 - Current
- User Support
- Troubleshooting
- Ticket Management
- Escalations
- Documentation
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Au Pair
06.2023 - 08.2023
- Took kids to school, playdates and extra murals.
- Looked after kids when their parents were at work or out of town.
- Prepared lunch for kids and did homework with them.
- Bought groceries for the house
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Implemented daily routine to maintain structure and stability
- Improved children''s language skills through engaging conversations and interactive language games.
- Kept children's areas neat and clean.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Assisted with housework such as laundry and cooking.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
- Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
Manager
The Refillery
11.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Sales Assistant
The Refillery
02.2021 - 10.2021
- Communicated with customers daily
- Selling of groceries in a weigh and pay method
- Cleaned and organised the store
- Packed and made online orders
- Opened/closed the store and did the cash up every day during managing
Salesperson
Sports Gear Sales
01.2017 - 01.2018
- Selling Training Shoes for different Brands
- Advertise online
- Negotiate Prices with Customers
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
Education
ASSOCIATES DEGREE- SOCIAL SCIENCES - Social Sciences
James Town College Buffallo
NEW YORK USA 04.2001 -
BACHELOR OF CRIMINAL LAW - Criminal Law
BUFFALO STATE UNIVERSITY
NEW YORK, USA 04.2001 -
MATRIC - MATRIC
Fourways High School
FOURWAYS, JOHANNESBURG12-2020
Skills
Communication skills
Flexibility
Organizational skills
Customer service
Video editing
Content scheduling
Image editing
Online advertising
Search engine marketing
Content curation
Web content creation
Voice search optimization
Outbound marketing
Content management system
Virtual event coordination
Content personalization
Marketing automation
Accomplishments
- Sportswomen of the year x 2
- Victrix Lundorum of the year
- Netball player of the year
- Grade 3 ballet
Additional Information
Updated Work references will be provided on request.
Timeline
Au Pair
06.2023 - 08.2023
Social Media Content Administrator
01.2023 - Current
IT Help Desk Support
James Town Business College
01.2023 - Current
Manager
The Refillery
11.2021 - 07.2022
Sales Assistant
The Refillery
02.2021 - 10.2021
Salesperson
Sports Gear Sales
01.2017 - 01.2018
ASSOCIATES DEGREE- SOCIAL SCIENCES - Social Sciences
James Town College Buffallo
04.2001 -
BACHELOR OF CRIMINAL LAW - Criminal Law
BUFFALO STATE UNIVERSITY
04.2001 -
MATRIC - MATRIC
Fourways High School
References
- Ms Siyamthanda Masoka, Fitness Boutique, 078 746 9777
- Ms Rushka Jaffer, Teacher, Fourways High School, 072 964 0811
- Mr Dane Gabin, Teacher, Curro Aurora, Dane.g01@curro.co.za
- Samantha Moleta, Founder, The Refillery, sammoleta@therefillery.co.za
- lumka Ndlazi, Au pair (recommendation), lumka.ndlazi@gmail.com
Personal Information
- Available: Immediately
- ID Number: 0110170161084
- Gender: Female
- Nationality: South African
- Availability: Immediately
- ID Number: 0110170161084
First Names
Iyanla
OUTDOOR ACTIVITIES, TRAVEL
HIKING AND TRAVELING TO DIFFERENT COUNTIRES