Summary
Overview
Work History
Education
Skills
Languages
References
Own Car
Personal Information
Timeline
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Ivy Lerato Nombo

Ivy Lerato Nombo

Kempton Park

Summary

A top-performing Tourism graduate with a Best Performer Recognition in South Africa March 2020 diploma from the International Air Transport Association – Canada, looking to securing a Temporary, Permanent or Volunteering position or similar to allow in utilising my current Aviation and Tourism skills and knowledge. Also, furthering in developing these skills in a practical and fast-paced environment. Having been working for top, regional, airlines such Fastjet Airlines and Federal Airlines, my eventual career goal is the assuming of responsibility, in managing and consulting positions, for the implementation and projection of tourism skills and tactful abilities. Actively contributing to the overall success of any business I work for, including however, not limited to Sales growth, project managing, customer satisfaction and managing as well as Ticketing and Flight Reservations.

Overview

10
10
years of professional experience

Work History

Ticketing & Reservations

Fastjet
O. R. Tambo International Airport
10.2023 - 12.2024
  • Acted as a Supervisor for 2 weeks, managed the office team, overlooked of staffing conditions, and handled escalated complaints and inquiries on behalf of the manager.
  • Contributed to the high drive in sales revenue, for the company, averaging ZAR1 million, on a monthly-basis!
  • Travelled to airline-routed destinations and represented the company office and familiarized with destinations, this enhanced customer experience afterwards.
  • Processed of hundreds of passenger tickets on a daily basis, ensured accurate fare calculation and itinerary detailing, successfully.
  • Provided of exceptional customer service and addressed different, inquiries with regards to flight scheduling, seat selecting and baggage policies.
  • Escalated any issues that were beyond my control to my immediate Supervisor.
  • Managed and handled customer’s and company’s information with confidentiality.
  • Assisted and resolved customer complaints regarding flight changes or cancellations, in a prompt and professional way.
  • Maintained proficiency in using reservations systems, in this instance – VARS and Galileo, for the efficient managing and booking of tickets.
  • Participated in the daily teams meeting, keeping up with airline market-updates, staffing issues, company growth, development and expansions, tasks and obstacles in need of resolving.
  • Effectively handled peak travel periods by prioritizing tasks whilst maintaining team cohesion and a, personal, calm demeanor.
  • Completed my Airside Induction Training, Dangerous Goods Regulations and AVSEC training Certificates, averaging 90% pass, valid until October 2025.

Airline Ramp Official

BidAir Services (Pty) Ltd
Oliver Tambo International Airport
07.2014 - 05.2017
  • Boarding Agent duties, for Kulula and B. A. Comair, (prior to being promoted), included:
  • Collected, completed and delivered S.L.A.'s for and to the relevant airlines.
  • Corresponded with aircraft official for successful boarding of, All, passengers.
  • Made sure that, All, passengers are carrying relevant and updated travel documentation.
  • Complied with grooming and professionalism standards, in accordance to the S. L. A.
  • Dealt with passenger queries, whilst of offering up-to-standard Bidair services.
  • Ramp Official duties for the following airlines: Etihad Airways; Ethiopian Airlines; Air Seychelles and Emirates Airlines, included:
  • Called and updated passengers regarding the positioning of passengers' baggage and status.
  • Updated, filed and arranged passengers' files.
  • Complied to the Service Level Agreements of Airlines, the G. H. A. and stakeholders.
  • Filled reports regarding to the team's performance and chain-of-events.
  • Collected and delivered baggage, from conveyors, to the requested location.
  • Liaised, and built trustful relationships, with relevant Couriers services and stakeholders.
  • Organized baggage storage compartments, making sure that compartments are kept to, impeccable, standard.

Education

National Diploma - Travel and Tourism

Damelin College
01.2022

Cum Laude International Diploma - Foundations in Tourism

International Air Transport Association
01.2020

Certificate - Galileo Reservations Course

Development & Training Strategies - Bedfordview
01.2019

High School Diploma -

Rhodesfield Technical High School
01.2010

Skills

  • Communication skills
  • Problem-solving
  • Time management
  • Leadership skills
  • Analytical skills
  • Microsoft Office proficient
  • Airline Ticketing
  • Multilingual
  • Interpersonal skills
  • Creative thinking
  • Organizational skills
  • Critical Thinking
  • Supervisory Management skills
  • Customer service
  • Ability to work independently
  • Punctual

Languages

  • English
  • Sotho
  • Afrikaans
  • Swahili
  • Zulu

References

References are available on request.

Own Car

Yes

Personal Information

  • Hobbies: Finding ways to improve myself, Writing poetry, Spending time with family and friends, Immersing myself in nature, Visiting museums, Travelling
  • Driving License: Code 8

Timeline

Ticketing & Reservations

Fastjet
10.2023 - 12.2024

Airline Ramp Official

BidAir Services (Pty) Ltd
07.2014 - 05.2017

National Diploma - Travel and Tourism

Damelin College

Cum Laude International Diploma - Foundations in Tourism

International Air Transport Association

Certificate - Galileo Reservations Course

Development & Training Strategies - Bedfordview

High School Diploma -

Rhodesfield Technical High School

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Ivy Lerato Nombo