Summary
Overview
Work History
Education
Skills
Timeline
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Ivy Mnukwa

Ivy Mnukwa

Cape Town

Summary

Throughout my career, I have developed a reputation of giving the best service to both my internal and external clients, being a problem solver and an effective communicator with a keen eye for detail and the ability to work well under pressure. I have experience in sales, customer service and leadership tasks to ensure successful outcomes.

Overview

17
17
years of professional experience

Work History

Assistant Branch Manager

Capitec Bank
06.2018 - 09.2023
  • Supervised team of 14 branch employees and made recommendations regarding performance evaluations.
  • Complied with established internal controls and policies.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Examined customer loan applications for loan approvals and denials.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Assessed employee performance and developed improvement plans.
  • Prepared cash flow projections, cost analysis and monthly, quarterly reports.

Collections Agent (COVID Reliever)

Capitec Bank
03.2020 - 11.2020
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Collected funds from delinquent customers and minimized loss.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Service Consultant

Capitec Bank
06.2014 - 05.2018
  • Educate clients about different products.
  • Registering new accounts.
  • Issuing loans and Funeral Covers.
  • Dealt with client queries and doing my level best to escalate/resolve with SLA.
  • Submitted client claims.
  • Telemarketing to increase the branch clientele.
  • Self learning in order to improve my selling skills.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Maintained up-to-date knowledge of product and service changes.

Creditors Administrator

Rentokil Initial
07.2010 - 12.2012
  • Receiving and processing the supplier invoices.
  • Ensuring that the invoices comply with processing requirements.
  • Forward any unauthorized invoices to the branch for approval and return.
  • Follow up on invoice queries until resolved.
  • Prepare the reconciliation of the supplier statement to the creditor's ledger for any high value problematic suppliers before payment is raised.
  • Double check my colleague's processed batches.
  • Attend to any supplier issues.
  • Prepare any general ledger reconciliations.
  • Ad-hoc tasks and with month end tasks as requested.
  • process any upfront invoices and raise cheques or request EFT payment.

Medical Aid Administrator

Rentokil Initial
07.2008 - 06.2010
  • Prepare application forms for new employees.
  • Prepare medical aid inputs.
  • Prepare medical aid reconcilliation.
  • Liase between the medical aid scheme and the members.
  • Submit claims to the scheme on behalf of employees.
  • Travel once a year to all branches to do presentation on medical aid yearly changes.

Health and Safety Admin Clerk

Rentokil Initial
10.2006 - 06.2008
  • Administer injury on duty claims.
  • Reporting of IOD claims to the Workman's Compensation.
  • Follow up with Doctor's rooms on medical reports.
  • Follow up with the Workman's Compensation in regards to unpaid accounts.
  • Arrange for Risk Assessments Annual Medical appointments for service staff.
  • Giving admin assistance to the HR Department.
  • Ordering H&S stock.

Education

NQF Level 3 - Business Administration -

Intuition Colleg
04.2001 -

Diploma in Management - Commercial

Cape Peninsula University of Technology
Cape Town, South Africa
04.2001 -

High School Diploma -

Fezeka Senior Secondary
04.2001 -

Skills

Problem-solving abilities

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Timeline

Collections Agent (COVID Reliever)

Capitec Bank
03.2020 - 11.2020

Assistant Branch Manager

Capitec Bank
06.2018 - 09.2023

Service Consultant

Capitec Bank
06.2014 - 05.2018

Creditors Administrator

Rentokil Initial
07.2010 - 12.2012

Medical Aid Administrator

Rentokil Initial
07.2008 - 06.2010

Health and Safety Admin Clerk

Rentokil Initial
10.2006 - 06.2008

NQF Level 3 - Business Administration -

Intuition Colleg
04.2001 -

Diploma in Management - Commercial

Cape Peninsula University of Technology
04.2001 -

High School Diploma -

Fezeka Senior Secondary
04.2001 -

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Ivy Mnukwa