IVY DLOMO
CAPE TOWN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
Head Waitress
The Vue Skky Bar
CAPE TOWN
01.2016 - 01.2017
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Implemented new POS system and trained staff members on use.
Waitress
News café Table view
CAPE TOWN
10.2013 - 01.2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons to answer questions about menu items and make recommendations.
General Manager
Beluga Restaurant
CAPE TOWN
05.2023 - Current
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Area Manager
Life and Brand Portifolio
CAPE TOWN
02.2023 - 03.2023
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Supervised 137 employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Aligned procedures and protocols with changing business demands.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
General Manager
Tigers Milk Century City
CAPE TOWN
02.2020 - 02.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for stock to keep supply well-stocked.
Senior Restaurant Manager
Tigers Milk Century City
CAPE TOWN
08.2019 - 02.2020
- Trained new employees to perform duties.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Junior Restaurant Manager
Tigers Milk Century City
CAPE TOWN
01.2019 - 07.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Waitress
Tigers Milk Century City
CAPE TOWN
07.2018 - 01.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Waitress
Odyssey Gastro Pub
CAPE TOWN
02.2017 - 10.2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Waitress
Cape Town Fish Market
CAPE TOWN
06.2011 - 09.2013
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Education
High School Diploma -
Ebenezer High School
Cape Town11.2005
Skills
- Leadership and Team Building
- Supervision and Training
- Workflow Planning
- Team Training and Development
- Operations Start-Up
- Performance Analysis
- Staff Motivation
- Staff Management
- Customer Relationship Management
- Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Manager
Beluga Restaurant
05.2023 - Current
Area Manager
Life and Brand Portifolio
02.2023 - 03.2023
General Manager
Tigers Milk Century City
02.2020 - 02.2023
Senior Restaurant Manager
Tigers Milk Century City
08.2019 - 02.2020
Junior Restaurant Manager
Tigers Milk Century City
01.2019 - 07.2019
Waitress
Tigers Milk Century City
07.2018 - 01.2019
Waitress
Odyssey Gastro Pub
02.2017 - 10.2017
Head Waitress
The Vue Skky Bar
01.2016 - 01.2017
Waitress
News café Table view
10.2013 - 01.2017
Waitress
Cape Town Fish Market
06.2011 - 09.2013
High School Diploma -
Ebenezer High School
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