Ivory Naledi Gcwabe
Pre-authorisation Consultant
Cape Town
Summary
Experienced advisor skilled in effective communication with diverse backgrounds and age groups. Exceptional attention to detail for identifying improvement areas and creating strategies to achieve business goals. Adaptable with strong analytical, communication, and teamwork abilities. Eager to contribute to team success and enhance professional skills. Positive attitude and committed to continuous learning and growth, offering valuable asset to organizations.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Pre-Authorization Consultant
Discovery
Cape Town
06.2023 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for members.
- Managed members relationships through check-ins and updates on progress.
- Evaluated members needs and expectations, establishing clear goals for each consulting engagement.
- Supporting members with loading authorizations, telephonically as well as E-auths
- Managed approximately 30 incoming calls and assisting on emails
Administrator
NalediMoringstar Logistics
Cape Town
06.2021 - 05.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Streamlined invoice processing, reducing average payment turnaround time.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Science - Medical Bioscience
University of Western Cape
Cape Town, South Africa 01.2019 - 12.2022
High School Diploma -
Belgravia Secondary School
Cape Town, South Africa 01.2013 - 12.2018
Skills
MS Office
Coping with pressures and setbacks
Analytical Thinking
Team Collaboration
Effective Communication
Problem-solving abilities
Time Management
Analysis & Evaluation
Attention to Detail
Continuous Improvement
Integrity and Honesty
MS Office
Alternative contact
065 112 0287
Personal Information
- Health Status: Excellent
- Date of Birth: 09/05/2000
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
Languages
Xhosa
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Afrikaan
Advanced (C1)
Timeline
Pre-Authorization Consultant
Discovery
06.2023 - Current
Administrator
NalediMoringstar Logistics
06.2021 - 05.2023
Bachelor of Science - Medical Bioscience
University of Western Cape
01.2019 - 12.2022
High School Diploma -
Belgravia Secondary School
01.2013 - 12.2018
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