Ivanca Gordon
Springs
Summary
Dedicated 33-year-old professional with expertise in data capturing, verification, and client liaison. Skilled in managing client information with integrity and confidentiality, while engaging effectively with prospective clients. Excels in time management and prioritizing tasks, delivering results under pressure. Proactive problem-solver, adaptable to changing environments.
Overview
10
10
years of professional experience
Work History
Internal Brand Representative
Isabella Garcia International
Springs, South Africa
01.2016 - Current
- Adapted marketing plans based on data tracking to enhance brand awareness.
- Analysed market trends and customer feedback to recommend product improvements and new development opportunities.
- Followed up on customer interactions, providing tailored support to address specific needs.
- Resolved customer complaints professionally, implementing solutions that elevated satisfaction levels.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Remained calm under pressure to handle customer complaints and solve problems.
- Processed orders efficiently, ensuring accuracy in billing and shipment to meet client expectations.
- Listened to clients to identify requirements and prepare accurate tickets for further action.
Education
Bachelor of Arts - BA Industrial Psychology and Labour Relations
North West University
Potchefstroom01-2014
Skills
- Brand development
- Customer relationship management
- Market analysis
- Product improvement
- Product knowledge
- Customer support
- Complaint resolution
- Customer service excellence
- Quality Control
- Deadline-oriented
- Communication proficiency
- Client interaction
Languages
Afrikaans
First Language
English
Advanced
C1
Hobbies and interests
Highly competitive and self-motivated, with a strong focus on continuous self-improvement and personal development. Enjoy participating in team sports, building connections, and meeting new people from diverse backgrounds.
Timeline
Internal Brand Representative
Isabella Garcia International
01.2016 - Current
Bachelor of Arts - BA Industrial Psychology and Labour Relations
North West University