Summary
Overview
Work History
Education
Skills
Websites
Comptia Id
Courses
Certification
Interests
Timeline
Generic
Ivan Wiehahn

Ivan Wiehahn

IT Consultant
Pretoria

Summary

Experienced IT consultant with three years at Element14, demonstrating passion for IT since high school. Strong foundation in IT support and newfound interest in Business Management. Mentored by knowledgeable IT manager, gaining invaluable insights that reshaped approach to professional and personal life. Self-driven individual excelling in self-management and maintaining dedicated focus on work.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

System Administrator

Aerosud
Centurion
03.2024 - Current
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
  • Worked with users to determine areas of technology in need of improved usability.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Managed onboarding and offboarding of employees.
  • Completed reports detailing network and systems performance and downtime issues.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
  • Provisioned new software and hardware for use, following established security policies.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Drove continuous improvement of IT governance processes.
  • Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
  • Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.

IT Consultant

Element 14
Pretoria
01.2022 - Current
  • Inspected equipment, assessed functionality, and optimized controls.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
  • Streamlined workflow processes, enabling more efficient use of resources and reducing overall project timelines.
  • Consulted with engineering team members to determine system loads and develop improvement plans.

Junior Desktop Support Technician

Aerosud
Centurion
01.2022 - 03.2024
  • Supporting users in an Aeronautics production environment.
  • Delivered first-level support to users.
  • Resolved software and hardware issues efficiently.
  • Facilitated user onboarding within Active Directory.
  • Managed allocation of user permissions within Active Directory.
  • Conducted initial diagnostics to identify network issues.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Company policies.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.

Storeman & Sales Associate

TYRES & MORE
Pretoria
03.2020 - 01.2021
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
  • Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
  • Enhanced inventory accuracy by consistently maintaining organized and up-to-date records of all stock items.
  • Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
  • Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
  • Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
  • Performed routine maintenance checks on warehouse equipment to minimize downtime due to malfunctions or safety concerns.
  • Completed point of sale opening and closing procedures.

Logistics and New Part Handling

partssupport
Midrand
09.2017 - 03.2020
  • Supervised new stock inventory control.
  • Coordinated preparation of parts for delivery and collection.
  • Coordinated logistics for warehouse operations.
  • Organized and preserved storage systems.

Education

National Senior Certificate -

Hoërskool Die Wilgers
Die Wilgers
01.2008 - 12.2012

Skills

System monitoring

Remote Access

Network troubleshooting

Software installation

Hardware and software installation

Windows administration

Desktop troubleshooting

File system administration

Hardware troubleshooting

IT documentation

Backup management

Vendor coordination

Incident management

Email administration

Helpdesk operations

Hardware provision management

Comptia Id

COMP001021802416

Courses

Comptia A+ 220-901

Comptia A+ 220-902

Comptia A+ 220-1101

Comptia A+ 220-1102

CompTIA Network+ N10-008

Introduction to Service Management with ITIL 4

The ULTIMATE ITIL 4 Foundations Certification Course

Certification

CompTIA A+ ce

Interests

Gaming on PC
Painting Miniatures
Reading Sci-fi and Fantasy Novels
Cosplay

Timeline

System Administrator

Aerosud
03.2024 - Current

IT Consultant

Element 14
01.2022 - Current

Junior Desktop Support Technician

Aerosud
01.2022 - 03.2024

Storeman & Sales Associate

TYRES & MORE
03.2020 - 01.2021

Logistics and New Part Handling

partssupport
09.2017 - 03.2020

National Senior Certificate -

Hoërskool Die Wilgers
01.2008 - 12.2012

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Ivan WiehahnIT Consultant