Ivan Swart
Network Engineer
Pretoria
Summary
Highly skilled IT Network Engineer with 8 years of solid experience as a system administrator. Possessing CompTIA certifications, including CompTIA A+ and CompTIA Network+, along with Microsoft certifications, such as MCSA Windows Server 2012 and 2016, and MCSE Core infrastructure.
Throughout my career, I have demonstrated extensive expertise in supporting diverse enterprise devices, encompassing servers and SANs. Proficient in configuring web, mail, and database servers within hybrid or mixed environments.
Additionally, I have gained valuable experience in O365 administration and Google Workspace, effectively managing cloud-based solutions to enhance organizational productivity.
Equipped with a comprehensive skill set in basic desktop and network support, I am well-prepared to deliver top-notch IT support to end-users, ensuring seamless operations across diverse network environments.
I am committed to continuous learning, consistently seeking opportunities to expand my knowledge and skills. My ability to embrace mistakes and swiftly find effective solutions further enhances my problem-solving capabilities.
As an IT Network Engineer, I am dedicated to optimizing performance and driving success through my expertise, adaptability, and commitment to excellence.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Network Engineer
Onsite IT Group
Johannesburg
02.2022 - Current
- Support of school's network to ensure everything runs as smoothly as possible
- Remote support with a 100% on-time closure rate
- Troubleshoot and resolve problems from laptops to printers, as well as network connections
- Administer their Google Workspace accounts for emails
- Manage their anti-virus setups and updates roll-outs
- Set up new laptops for new teachers
- Established a network where every person in the school requires their own username and password to use the school's wifi
- Constantly seeking to upgrade the system to keep up with the daily changes in technology.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Created VPN infrastructure and allowed for secure remote connections.
Network Engineer
IT WIndow
Pretoria
07.2021 - 02.2022
- Continued responsibilities for 12 SLA clients, including server maintenance and end-user support
- Provided IT support to external clients, addressing hardware and software issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Integrated data, voice and video networks for use in multi-site installations.
- Recommended options for disaster recovery and remote access security.
Support Engineer
Fire IT
Centurion
03.2021 - 07.2021
- Provided technical support to onsite technicians and senior support to clients
- Managed server backups via the Backup portal and handled Office 365 portal for clients
- Installed new access points and servers.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Walked individuals through basic troubleshooting tasks.
Network Engineer
IT Window
Pretoria
02.2020 - 03.2021
- Managed 12 SLA clients, responsible for server maintenance and end-user support
- Provided IT support to external clients, including computer and laptop repairs, and hardware/software upgrades.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
- Recommended options for disaster recovery and remote access security.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Field Technician
Vastratech
Midrand
08.2015 - 02.2020
- Managed three SLA clients, including school network administration and day-to-day tasks
- Set up laptops and printers, repaired laptops and desktops, and performed maintenance during holidays
- Ensured smooth network operations and addressed troubleshooting issues.
- Trained customer employees and managers on machine use and maintenance.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
Network Operator
Altech Fleetcall
Centurion
02.2015 - 08.2015
- Oversaw technicians on-site for maintenance.
- Helped users resolve technical problems with basic troubleshooting, access investigations and equipment configuration.
- Follow up on network downtimes with field technicians.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Assisted IT staff on troubleshooting issues and closing calls.
- Supported infrastructure used by more than 20 personnel
Education
Certificate - NSE Certification
Fortigate
Remote 2022.02 - 2022.07
Certificate of Higher Education: IT Professional -
IT Academy
Pretoria, South Africa 01.2019 - 10.2019
NQF Level 4: Matric -
Hoërskool Waterkloof
Pretoria, South Africa 01.2011 - 12.2011
Skills
Desktop Support and Laptop Troubleshootingundefined
Hobbies
I am a sporty person with a passion for cricket and golf. I actively participate in cricket matches and local leagues, highlighting teamwork, strategic thinking, and dedication on the field. Additionally, I enjoy golf, engaging in regular outings to demonstrate precision, skill, and a drive for continuous improvement.
References
IT Window - Technical Manager
Chanell Johnston - 0796240467
Vastratech - Technical Director
Conrad Steyn - 073 386 5336
Timeline
Certificate - NSE Certification
Fortigate
2022.02 - 2022.07
Network Engineer
Onsite IT Group
02.2022 - Current
Network Engineer
IT WIndow
07.2021 - 02.2022
Support Engineer
Fire IT
03.2021 - 07.2021
Network Engineer
IT Window
02.2020 - 03.2021
Certificate of Higher Education: IT Professional -
IT Academy
01.2019 - 10.2019
Field Technician
Vastratech
08.2015 - 02.2020
Network Operator
Altech Fleetcall
02.2015 - 08.2015
NQF Level 4: Matric -
Hoërskool Waterkloof
01.2011 - 12.2011
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