Ivan Maswanganye
Client Service Agent
Johannesburg
Summary
Organized Call Center Agent offering 10-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
CallcenterAgent
CompanyName : Road Accident Fund,
03.2013 - 11.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Debt Collector
Van Der Venter Mojapelo Attorneys (VVM)
09.2010 - 01.2013
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
- Documented customer payment interactions and account statuses for future reference.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
MATSELISOSECONDARY - undefined
GRADE12 - undefined
Certificate - Marketing
Boston City College
Johannesburg 01.2018 - 12.2018
Skills
Gender : MaleNationality : SouthAfricanCriminalOffense : NoneLanguagesTsonga,Sotho,Afrikaans,EnglishZulu,Tswana,Venda,XhosaPersonalProfileIdescribemyselfasfollowsI’manintellectual,optimistic,reliablepersonwhoisalsohard-workingIamafastlearnerandalwaysmakesurethatmyworkisuptodateasIstriveforgoodresultsThroughoutmylifeI’veacquiredaHardworkingculturewithanalytical,listeningandcommunicationskills
Documentation and reporting
CallSelect communication systems
Call center operations
Problem-solving skills
Answering questions
Gathering information
Customer support
Complaint resolution
Brand representation
Inbound phone calls
Client communication
Customer service optimization
Verbal and written communication
Logging call information
Timeline
Certificate - Marketing
Boston City College
01.2018 - 12.2018
CallcenterAgent
CompanyName : Road Accident Fund,
03.2013 - 11.2022
Debt Collector
Van Der Venter Mojapelo Attorneys (VVM)
09.2010 - 01.2013