Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Notice Period
References
Residential Area
Volunteer Experience
Timeline
Generic
Ivan Govender

Ivan Govender

Regional Manager
Kempton Park

Summary

I am a dedicated and results-driven professional with more than 28 years’ of successful track record and experience in Management. This ranges from junior management roles such as procurement manager and branch manager, to senior manager roles such as National Channel Manager and Regional Manager. My areas of expertise include staff development, mentoring and training; sales management; resource planning; recruitment; HR and ER; strategy development and implementation; distance management; budgeting; performance mapping; process development; compliance; health and safety audits; business analysis; marketing; incentive mapping; B2B sales; client experience management; project management and presentations. Able to lead large teams in multiple locations, develop and communicate strategy in line with company mission, and drive the achievement to these goals. Embrace the opportunity to make work decisions, encouragement teams to try new ways of doing things. Provide useful and timely performance feedback, recognize and reward excellence, and drive self-motivation and self-leadership. While I value the opportunity to make a lasting contribution and to have a direct impact on the success of the organization, a healthy balance between work and pursuits outside of work is also important . Part of my success can be attributed to maintaining flexibility between home and work life. 100% Focus on meeting and exceeding expectations to achieve business goals with maximum quality and efficiency. Customer-focused with a successful 28-year career in the Communication / Banking Distribution sectors. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience
1
1
year of post-secondary education

Work History

Regional Manager

Capitec
5 2013 - Current
  • Management of all Capitec Branches in Kempton Park, Alexandra, Isando, Edenvale and Bedfordview
  • Staff recruitment, training and development and retention
  • ER management (including dismissals and CCMA cases)
  • Formulating and executing quarterly strategies and execution plans, to ensure that branches achieve company short term strategies
  • Budgeting and sales management
  • Mentorship - Identifying high potential staff for succession planning and skills development
  • Driving business objectives in line with company strategies
  • Monthly reporting to Executive management
  • Business and trend analysis as well as competitor analysis
  • Expenditure and profitability Management
  • Project Management
  • Drive Business Development and acquisition
  • Customer Service Management and Service Recovery
  • Operational Management
  • Distribution and Brand Development
  • Management of Operational Level Agreements
  • Collaborate with sales and marketing teams
  • Relationship Management – internal and external
  • Risk management – bad debt; fraud (internal and internal)
  • Compilation and Implementation of Annual Business Plans
  • Monitoring branch performances against company expectations
  • Driving continuous improvement
  • Internal audits for service delivery, quality, and process compliance
  • Health and Safety audits
  • Change Management – Process & Product Implementation
  • Implementation and Conformance to OH&S and Quality Assurance (ISO 9001).
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched quality assurance practices for each phase of development
  • Implemented cost-cutting measures across regions that led to significant savings without compromising service quality or employee satisfaction.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Developed and executed successful business plans that resulted in improved market share and profitability
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

National Frontline Channel Manager

Nashua mobile
02.2007 - 04.2013
  • Management of all Nashua Mobile company owned retail stores and their staff – responsible for National strategy and implementation
  • Fixed term contract; retail and Consumable Sales
  • Management, mentoring and motivation of Junior managers
  • Compliance - ensuring that management teams and their subordinates adhere to all Nashua Mobile policies and procedures
  • Employee Relations – Performance; Disciplinary action/Initiate and chair disciplinary hearings; facilitate grievances and general escalations
  • Project management
  • Contract negotiations
  • Business analysis
  • Profit and growth
  • Complaints Management and service recovery
  • Learning and development - content and strategy
  • Supply Chain Management - stock loses, shrinkage and finance (banking)
  • Develop new policies and procedures and streamline existing procedures
  • Develop new strategies for Companies Collaborative Model
  • Relationship Management - suppliers, networks, manufactures and company departments
  • Marketing strategies
  • Develop and implement incentive schemes
  • Approval of invoices, salary increases and incentives
  • Performance Mapping
  • EXCO Reporting
  • Approval of distribution sites design and renovation
  • Operational Excellence - develop quarterly tactical plans to drive annual business plan
  • Franchise Channel Manager – External Channel Management (Franchise) - partner relationship management

Frontline Manager

Nashua mobile
11.2003 - 01.2007
  • Management and motivation of all store staff
  • Manage day to day store operations
  • service are maintained
  • Uphold the company disciplinary code of conduct
  • Enhanced team productivity by implementing efficient work schedules and streamlining task delegation.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • To make sure that the stores reach sales targets and each staff member make their individual sales targets
  • Make sure that all equipment is working so they can function adequately in its daily functions
  • Report any faulty equipment to the relevant department so that it can be fixed
  • Monitor all money taken from cash sales to ensure that it is banked daily
  • Sign off all overtime for staff that has worked additional hours
  • Create monthly work rosters, as well as daily lunch rosters for staff to follow
  • Resolve all client escalations and Submit all monthly reports to senior management.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Buyer

panasonic business systems
06.2001 - 07.2003
  • ock as per sales requirements
  • Ensure that stock is purchased at the lowest possible price
  • Hold meetings with the various supplies to ensure that prices can be negotiated
  • Stock control
  • Updating of stock control system and ensure minimal shrinkage
  • Creating purchase orders as well generating GRV’s
  • Ensure that quality is not compromised when procurement is done from outside sources
  • Supervise all drivers and deliveries
  • Plan drivers trip sheets
  • Dealing with queries and customer satisfaction
  • Supply director with weekly stock movement reports.

Education

Business Management – NQF Level 6 - Business Management

University of South Africa
Gauteng
01.2009 - 04.2010

Managing Business Projects by Management Techniques and Processes - undefined

Xpert Academy

3G - undefined

Vodacom

Industrial Relations - undefined

Labour24

Assertive Management Skills Certificate - undefined

Linda Coetzee & Associates

GPRS Systems - undefined

Damelin Business School

Bluetooth Technologies & Devices - undefined

WDS Global

Mobile Data Technology - undefined

WDS Global

Advanced MS Office Certificate - undefined

KZN Computer School

Mechanical Engineering - Incomplete - undefined

Intec College

Advanced Business Computing Diploma - undefined

Careers 2000

Matric Exemption - Certificate - undefined

Wingenheights Secondary School

PMD – NQF Level 7 - Business Management

Gordon Institute For Business Science

Skills

Performance mapping

undefined

Accomplishments

  • Team Captain – Shallcross cricket and Jhb South Cricket
  • Player of the year – 1995, 1996, 2000
  • Manager of the year – operations (Nashua Mobile – 2009)

Personal Information

  • License: Code 8
  • Date of Birth: 04/03/77
  • Nationality: South African

Notice Period

One Calendar Month

References

Available on request


Tina Bussell - 071 611 4095

Residential Area

Kempton Park

Volunteer Experience

  • Volunteer at Church (Car Park)
  • Annual Santa Shoebox contributions (Orphaned Children)
  • Mandela Day activities at Tembisa Orphanages
  • Annual feeding of the homeless (Kempton Park Town)

Timeline

Business Management – NQF Level 6 - Business Management

University of South Africa
01.2009 - 04.2010

National Frontline Channel Manager

Nashua mobile
02.2007 - 04.2013

Frontline Manager

Nashua mobile
11.2003 - 01.2007

Buyer

panasonic business systems
06.2001 - 07.2003

Regional Manager

Capitec
5 2013 - Current

Managing Business Projects by Management Techniques and Processes - undefined

Xpert Academy

3G - undefined

Vodacom

Industrial Relations - undefined

Labour24

Assertive Management Skills Certificate - undefined

Linda Coetzee & Associates

GPRS Systems - undefined

Damelin Business School

Bluetooth Technologies & Devices - undefined

WDS Global

Mobile Data Technology - undefined

WDS Global

Advanced MS Office Certificate - undefined

KZN Computer School

Mechanical Engineering - Incomplete - undefined

Intec College

Advanced Business Computing Diploma - undefined

Careers 2000

Matric Exemption - Certificate - undefined

Wingenheights Secondary School

PMD – NQF Level 7 - Business Management

Gordon Institute For Business Science
Ivan GovenderRegional Manager