Iva Kiurkchieva

• Given my hands-on approach and analytical skills, I was tasked with supporting the transition of a Medi-Care pharmacy to a Dis-Chem Pharmacy. This involves the implementation and upkeep of Dis-Chem's standard operating procedures (SOPs).
• Proactively drafting in-house SOPs on an as-needed basis ensuring the pharmacy operates in compliance with industry standards, improving efficiency and facilitating employee training and evaluation.
• Fostered a positive and productive work environment by delegating tasks and promoting the development of respectful and meaningful relationships between existing and new employees.
• Participated in the recruitment and disciplinary processes of employees.
• Attended workshops and partook in the development of new and up-coming pharmacy services.
• Supervised dispensing and reduced errors, mitigating potential adverse drug events, minimizing legal implications, and ensuring the safety and well-being of patients.
• Utilized excellent verbal and written communication skills, providing patients and healthcare professionals with comprehensive advice on medication use, potential side effects, and related issues.
• Honed assertive problem-solving skills and adeptly addressed concerns raised by patients or healthcare professionals, ensuring prompt and constructive resolutions.
• Kept abreast of relevant laws, regulations, and guidelines related to pharmacy practice.
• Maintained accurate record keeping of all pharmacy operations.

• Provided valuable support to the responsible pharmacist in various pharmacy operations, balancing multiple tasks such as dispensing medication, meeting target deadlines, and assuming managerial responsibilities.
• Demonstrated ability to perform well under pressure by consistently surpassing monthly productivity and sales targets while remaining committed to accurately and efficiently dispensing medication.
• Actively contributed to dispensary unit meetings by identifying areas of improvement and challenges, with the goal of enhancing overall system efficiencies.
• Served as a mentor to dispensary staff, guiding them towards upholding high ethical and professional standards, resulting in improved customer service, and a decrease in customer complaints.
• Managed stock and inventory procurement operations to ensure availability of necessary supplies and reduce wastage.

• Provided night shift emergency pharmaceutical care in a hospital setting.
• Liaised with medical health care practitioners to facilitate the provision of pharmacotherapy plans.
• Operated independently, accurately interpreting prescriptions and dispensing medications to patients and hospital wards.
• Established a comprehensive stock control system aimed at reducing instances of wastage and theft.

• Successfully completed all Continuing Professional Development (CPD) modules and examinations as mandated by the South African Pharmacy Council (SAPC) and passed with competence on my first attempt.
• Developed proficiency in dispensing and verifying high volumes of medication orders under the direct supervision of a pharmacist.
• Actively participated in inventory control such as ordering, receiving, and balancing schedule 6 medications.
• Demonstrated ability to work collaboratively with all members of the pharmacy and clinic team.

• Demonstrated exceptional time management skills, coupled with robust organizational and prioritization abilities, by successfully balancing full-time work and studies while maintaining high academic standards and meeting financial obligations.
• Established a strong professional network by showcasing good workmanship and dependability resulting in consistent locum opportunities at various retail pharmacies.
• Accurately and efficiently dispensed prescription and over the counter medication, under direct supervision of a pharmacist.
• Exhibited the capability to be flexible and adaptable, while working in diverse pharmacy settings with varying teams and managers.

• Played an essential part in optimizing stock management procedures by conducting cycle counts, preparing for inventory audits, and identifying and consolidating a list of dormant stock items.
• Assisted Pharmacists and Pharmacy Assistants in preparing medication by labeling and selecting the medicine in a fast paced and dynamic work environment.
• Precisely adhered to instructions and protocols when compounding creams, ointments, and liquids.
• Aided in maintaining accurate records, organizing documents, and managing the filing of prescriptions.
• Identified and resolved outstanding levies, leading to a decrease in financial losses through investigation and reporting.
• Handled and resolved customer inquiries over the phone as part of the customer service team.