IT Infrastructure Operations Specialist
Itumeleng Jan Joseph Vuma
Fuchs Lubricants
Bramley,GP
Timeline
IT Infrastructure Operations Specialist
Fuchs Lubricants
09.2024 - Current
Tier 2 System Engineer
Regal Distributors SA
07.2023 - 08.2024
Boston City Campus
No Degree from Diploma in IT Systems Development
01.2022 - Current
IT Support Consultant
Regal Distributors SA
03.2020 - 06.2023
Senior Support Engineer
Gentron Group
11.2018 - 03.2020
Torque IT
No Degree from Cisco
02.2018 - 03.2018
IT Support Engineer
DSV Air & Sea
08.2016 - 10.2018
IT Field Service Engineer
Gijima Technology People
05.2016 - 07.2016
CTU Training Solutions
No Degree from Information Technology System Support NQF Level 5
04.2015 - 12.2016
CTU Training Solutions
No Degree from Microsoft
04.2015 - 10.2022
IT Technical Support Intern
UTI Sun Couriers
04.2015 - 03.2016
PC Training And Business College
No Degree from Higher Certificate in Information Technology
01.2012 - 12.2012
Mmankala Technical & Commercial High School
High School Diploma
01.2006 - 12.2008
Work History
IT Infrastructure Operations Specialist
2 Years 2 Months- Managed day-to-day IT infrastructure operations, ensuring high availability and optimal performance of business-critical systems.
- Led multiple infrastructure and technology projects simultaneously, delivering solutions on time and within budget.
- Administered and maintained Windows Server environments, Active Directory, Microsoft 365, and virtualization platforms.
- Implemented proactive system monitoring and alerting solutions, reducing downtime and accelerating issue resolution.
- Streamlined IT processes through automation, improving operational efficiency and reducing manual workload.
Managed infrastructure upgrades, migrations, and deployments with minimal disruption to business operations. - Provided advanced technical support and escalation management for complex infrastructure, network, and system issues.
- Maintained and optimized network infrastructure, including Cisco networking equipment and Checkpoint security solutions.
- Coordinated with vendors and service providers, negotiating contracts and ensuring cost-effective procurement of IT solutions.
- Developed, maintained, and supported staging, testing, and production server environments.
- Ensured business continuity through effective system maintenance, patch management, backup verification, and disaster recovery procedures.
- Supported after-hours maintenance windows and emergency incidents to maintain service availability and operational resilience.
Tier 2 System Engineer
1 Year 1 Month- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Completed software updates and assessed security patches for optimized computer use.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Implemented networking and server changes to meet client budgets and needs.
- Conducted end-user reviews for modified and new systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Manages Service Desk Management system to manage logged tickets for SLA.
IT Support Consultant
3 Years 3 Months- Reduced downtime for clients with proactive identification and resolution of technical issues.
- Streamlined help desk processes, improving response times and customer satisfaction rates.
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Provided ongoing support for clients post-implementation, ensuring a smooth and successful transition to new technologies.
- Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Senior Support Engineer
1 Year 4 Months- entored junior support engineers, fostering a positive learning environment and promoting professional growth.
- Optimized network infrastructure by performing regular system maintenance and updates.
- Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
- Enhanced system performance by troubleshooting complex software and hardware issues.
- Resolved critical technical problems for clients, improving overall customer satisfaction.
- Conducted remote diagnostics and provided timely resolutions to client''s technical issues.
- Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Set up and administered Microsoft and Cisco Meraki systems and configurations.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Support Engineer
2 Years 2 Months- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Tested new software and hardware prior to deployment.
IT Field Service Engineer
2 Months- Performed offsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Scheduled service calls according to customer location and urgency of need.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Tested systems, noting issues and completing preventive maintenance.
- Document information in the call management system and timely Call Closure.
- Provide daily operational assistance.
IT Technical Support Intern
11 Months- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Provide 1st line support using remote tools and telephone.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Follow diagrams and written instructions to repair a fault or set up a system.
12
Years of experience
17
years of post-secondary education
Education
No Degree - Diploma in IT Systems Development
- Ranked in Top 10
- 4 GPA
No Degree - Information Technology System Support NQF Level 5
- Professional Development: Comptia A+ and N+
No Degree - Microsoft
- 2022 – Microsoft Azure Data Fundamentals (DP-900)
- 2021 - Microsoft Azure Fundamentals (AZ-900)
- 2016 - Microsoft Certified Professional (MCP)
- 2016 – Microsoft Certified Server Associate (MCSA)
No Degree - Cisco
- 2018 – Cisco Switching and Routing (ICND 1 v3) Training
- 2018 – Cisco Switching and Routing (ICND 2 v3) Training
No Degree - Higher Certificate in Information Technology
- Awarded Top Performer with Distinctions
- Ranked in Top 10
High School Diploma
- National Senior Certificate - Grade 12
Subjects
- Mathematics
- Physical Science
- English
- Setswana
- Technical Drawing
- Computer Studies
- Life Orientation
Skills
Operational efficiency
Planning and coordination
Cross-functional communication
Project management
Risk mitigation
System development
Unified communications integration
Teamwork and collaboration
Problem-solving
Excellent communication
Time management
Decision-making
Conflict resolution
Team building
Written communication
Relationship building
Analytical thinking
Task prioritization
Multitasking Abilities
Organizational skills
Interpersonal communication
Project planning
Active listening
Problem-solving abilities
Reliability
Self motivation
Goal setting
Professionalism
Continuous improvement
Adaptability
Desktop technical support
Software configuration
Network troubleshooting
Remote support
System administration
Network maintenance
Help desk operations
IT documentation
IT asset management
Network security
Operating system management
Server maintenance
Information security
Data recovery
AV equipment management
Inventory control systems
Virtualization technologies
Troubleshooting and Diagnostics
System performance optimization
Microsoft windows and office
Technical troubleshooting
Troubleshooting network issues
Software upgrades
Hardware and software repair
System maintenance
Technical issues analysis
Desktop support
LAN/WAN
User support
TCP/IP
System configuration
Network+ certification
System optimization
Microsoft certification
A+ certification
Effective communication
Software installation
Network configuration
Wireless networking
Interpersonal skills
IP addressing and subnetting
Hardware installation
Hardware troubleshooting
Data backup
System upgrades
Risk assessment
Security protocols
Application support
Time management abilities
System testing
Program installations
LAN and WAN control
Workstation maintenance
Permissions and Access control
Cloud management
PC diagnostics
Incident management
Hardware diagnostics
Virtual machine operation
System updates
Problem-solving aptitude
Network firewall management
Web technologies
VoIP systems
Technical support
VMware and Oracle VM
Firewall management
User training
VPN configurations
Technical documentation
Server management
Network administration
Computer programming
Connectivity resolution
Database administration
Software development
Cloud computing
Disaster recovery
Remote conferencing support
Summary
I’m a passionate and results-driven IT Infrastructure Operation Specialist with over 10 years of experience supporting and optimizing enterprise IT environments. My expertise spans across network infrastructure, server administration, cloud technologies (Microsoft Azure), and end-user support, with a strong foundation in both hardware and software systems.
I hold certifications including MCSA, MCP, DP-900, and AZ-900, and have hands-on experience with Windows Server environments, Active Directory, Office 365, Cisco networking, Fortinet firewalls, and virtualization platforms like VMware and Hyper-V. I’ve successfully supported multi-branch organizations, led infrastructure rollouts, and ensured seamless IT operations across diverse environments.
Currently pursuing a Diploma in IT Systems Development, I’m committed to continuous learning and innovation. I thrive in dynamic teams, enjoy solving complex technical challenges, and aim to contribute to impactful tech solutions that support business growth and national development.
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week"Every problem is a gift—without problems we would not grow."
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
C1
Advanced
Afrikaans
B1
Intermediate
Tonga
C1
Advanced
Certification
- MCP License - Life Time
Accomplishments
- Achieved EMS by introducing Axil P194 for monitoring our server rooms tasks.