Summary
Overview
Work History
Education
Skills
Interests
Software
Timeline
Generic

Itumeleng Thokoane

Account Manager
Kiblerpark

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

19
19
years of professional experience

Work History

Account Manager

VOX Telecommunications
02.2018 - Current
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Collaborated with cross-functional teams to ensure seamless delivery of products and services.
  • Participated in ongoing professional development activities to stay current on industry trends and best practices.
  • Maintained high standards of customer service by addressing complex solution requests and consulting clients network setups to help achieve their business goals.
  • Creating proposals for new and renewing customer business transactions.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.

Key Accounts Administrator

VOX Telecommunications
04.2008 - 02.2018
  • Maintaining accurate records of all contractual agreements, ensuring compliance with company guidelines and local regulations.
  • Monitoring of projects and communicating with all stakeholders to ensure service delivery within stipulated SLA's.
  • Sales reporting ensuring accuracy aligns to the business financials.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Encouraged networking and collaboration across functions and businesses.
  • Simplified month-end closing process by creating detailed reconciliation reports for management review.
  • Developed effective relationships with key stakeholders, including clients, vendors and internal personell improving communication flow within the organization.

Customer Service Representative

Dimension Data (Merchants)
07.2006 - 03.2007
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Clear spoken and written communication as per UK standards.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Project Management - Project Management

IFundi
Johannesburg, South Africa
04.2001 -

Associate of Business Administration -

IFundi
Johannesburg, South Africa
04.2001 -

Diploma in Information Technology - Information Technology

Rosebank College
Johannesburg, South Africa
04.2001 -

Skills

Account management

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Interests

Long Distance Runner

Gym Enthusiast

Hiking

Software

Solid, CMR, Salesforce Genesys

Timeline

Account Manager

VOX Telecommunications
02.2018 - Current

Key Accounts Administrator

VOX Telecommunications
04.2008 - 02.2018

Customer Service Representative

Dimension Data (Merchants)
07.2006 - 03.2007

Associate of Project Management - Project Management

IFundi
04.2001 -

Associate of Business Administration -

IFundi
04.2001 -

Diploma in Information Technology - Information Technology

Rosebank College
04.2001 -

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Itumeleng ThokoaneAccount Manager