Itumeleng Sidikila
City of Johannesburg
Summary
Experienced Collections Specialist bringing 11- years of success in AR and Collections positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
11
11
years of professional experience
Work History
Collections Specialist - US & Canada
Mimecast
Johannesburg Metropolitan Area
06.2022 - Current
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Quantified debtor balances to avoid late payments and bad credit.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Established relationships with customers to encourage payment of delinquent accounts.
- Prepared and submitted legal documents to initiate court proceedings.
- Worked with customer to create debt repayment plan based on current financial condition.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Group AR Officer - SMMEs & Government
Capitall House of Companies
City of Johannesburg, Gauteng, South Africa
02.2021 - 05.2022
- Lead, delegate and manage an accounting team of two that runs the accounts across the companies - Manage special projects operations and negotiations - Prepare and present monthly management accounts and reports for all markets - Ensure processes are in place for payment of taxation timeously - Supervise debtors and creditors control - Weekly preparation and management of country cash books - Assist with the preparation of annual budgets and annual audited financials - Participation and contribution to group strategic planning - Oversee stock take - Execute continuous cost reviews and savings
Senior Credit Controller - Government
B. Braun Group
South Africa
11.2018 - 02.2019
- Checking customer's payment on the daily basis - Monthly invoicing - Setting up the terms and conditions for the payment on COD customers - Timely and effective collection of all debts and customers payments - Negotiating re-payment plans and signing of AOD. - Maintaining contact with clients to ensure invoices are clear for payment. - Resolving queries both internally and externally around outstanding invoices - Posting and allocating daily receipts to accounting systems - Monthly visits of governments department in KZN for payment and invoice - Following up on all exports queries and payments
Senior Credit Controller - International Markets
Famous Brands
Johannesburg Metropolitan Area
03.2018 - 10.2018
- Manage stock releases for Export Customers. - Liaise and resolve with Export Team, all queries pertaining to export stock accounts - Collection of money from Debtors within stipulated terms for each account - Ensure collections are processed on time and accurately, based on remittances from Customers
- Allocate payments against respective invoices - Timeous generation and allocation of credit notes - Download of all daily Bank Statements for Zambia, Mauritius & USD banks - Application of daily payments per Bank Statement - Releasing of all e-forex payments - Distribution of monthly statements - Responsible for own correspondence with Customers - Efficient handling of recons and follow up of debtors accounts - Visiting debtors to collect payments (known as 'field collection') - Tracing missing debtors starting legal proceedings if debts are not paid within an agreed time
Senior Pre-Legal Credit Controller - Commercial
Fidelity ADT
Sandton
08.2016 - 02.2018
- Rehabilitate and reinstate suspended customers before commencing the hand-over process. - To review & accept/reject requests for the hand-over & legal collection of commercial & residential accounts. - To prepare the legal documentation (summons & judgment) for accounts that are handed over to the legal collection process within the pre-determined business collection policy. - Liaise with attorneys, clients & credit bureaus. - Prepare accounts for submission to the credit bureau/s for listing in their database/s; - Collate & submit documentation to attorneys/Courts as & when required. - Receive & administer deceased estates & retrenchment waivers & provide the Finance Department with the relevant documentation. - Administer the relevant radio recovery fees from clients where required. - Prepare various administration documents, including credit note requests, debit note requests, requests for client refunds, requests for funds transfer, etc. - Ensure courteous, accurate & professional interaction with clients at all times.
Accounts Receivable Specialist - Cape Town Division
Royal Canin
Johannesburg Area, South Africa
09.2015 - 06.2016
- Daily allocation of payments and reconciliation on all accounts - Managing and handling all the Cape Town queries on accounts - Issue credit notes and discounts - Open and close all accounts outstanding and paid - Process Dunning Letters on overdue accounts - Reconcile all payments received via bank - Check credit records re-negotiating repayment plans if people are in financial difficulties - Setting up and maintaining customer files - Processing payments
Accounts Receivable Specialist
DHL Africa
Isando, Johannesburg
03.2015 - 07.2015
- Manage over 500 International Freight and Domestic accounts. - Telephonic collections of the debtors book - Achieve daily target for particular area i.e
- Handle a minimum of 40 accounts (Commercial / Public) and if focusing on Corporate - 30 calls daily - Investigate all short and non-payments on accounts - Payment Arrangement - Process Dunning Letters on overdue accounts - Prepare accounts for Legal Handover - Follow up and resolve all queries until credited, debited or paid - Credit/debit note requests - Reconciliation - Involvement of all payments to the correct accounts and to correct invoices - Involvement of all unmatched credit notes and journals - To achieve the monthly collection target - Where necessary the Credit Controller will be required to visit a customer to bring an account up to date - Keep customer data updated on the system - Release suspended orders - Adhoc duties - Comply with the Company's Credit policy
Medical Credit Controller - Private Sector & Medical Schemes
Netcare
Sunninghill
05.2011 - 10.2014
- Manage all the Private, Foreign, Local and Corporate Clients books. - Ensure payments are done and risk in minimized. - Credit Check debtor's status and ensure that all information is correct. - Keep track and records of all communications established with debtors. - Resolve all problems for clients, copy invoices, proof of credit notes, and liaise internally to progress any problems that are being handled in any other department. - Gather all evidence and documentation for court
- (On handed over accounts) - Reconcile accounts and do the same for the month end for the whole debtor ledger. - Report to management on outstanding issues and inform them early of potential debtor's problems and hospital risks. - Prepare journals for over and undercharges.
Accounts Administrator - Cargo
Singapore Airlines
HQ SA Illovo
09.2010 - 04.2011
- Liaise with the divisions to ensure that all work is received - Collate all statements during the month from suppliers - Complete an accurate reconciliation of supplier accounts - Service/support divisions and suppliers with any queries - Ensure that all outstanding queries are resolved within set time - Ensure that all deadline dates are met - All filing of reconciliations and supporting documentation per division - All month-end reports as requested by Management - Ensure that all policies and procedures are adhered to at all times
Education
Bcom Project Management -
MANCOSA
06.2025
Public Management and Governance -
Unisa Graduate School of Business Leadership (SBL)
07.2021
Project Management -
University of the Witwatersrand
11.2008
Skills
- Policy Analysis
- Leadership
- Teamwork
- Credit and Collections
- Goals and Performance
- Team Oriented
- Payment Acceptance
- Billing Practices
- Statement Issuing
- Oracle JD Edwards EnterpriseOne
- Negotiate Credit Extensions
- Credit Holds Oversight
- Team Oversight
- Accounts Payable and Accounts Receivable
- Medical Billing and Collections
Personal Information
Title: Accounts Receivables Specialist
Accomplishments
- Supervised team of two staff members.
- Achieved 95% by introducing double collection for overdue customer tasks.
- Resolved overdue queries issue through team collaborations with sales and billings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Collections Specialist - US & Canada
Mimecast
06.2022 - Current
Group AR Officer - SMMEs & Government
Capitall House of Companies
02.2021 - 05.2022
Senior Credit Controller - Government
B. Braun Group
11.2018 - 02.2019
Senior Credit Controller - International Markets
Famous Brands
03.2018 - 10.2018
Senior Pre-Legal Credit Controller - Commercial
Fidelity ADT
08.2016 - 02.2018
Accounts Receivable Specialist - Cape Town Division
Royal Canin
09.2015 - 06.2016
Accounts Receivable Specialist
DHL Africa
03.2015 - 07.2015
Medical Credit Controller - Private Sector & Medical Schemes
Netcare
05.2011 - 10.2014
Accounts Administrator - Cargo
Singapore Airlines
09.2010 - 04.2011
Bcom Project Management -
MANCOSA
Public Management and Governance -
Unisa Graduate School of Business Leadership (SBL)
Project Management -
University of the Witwatersrand
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