Summary
Overview
Work History
Education
Skills
Id Number
Ethnicity
Curriculum Vitae
Personal Information
Timeline
Receptionist
Itumeleng Sehunoe

Itumeleng Sehunoe

Soweto

Summary

Knowledgeable Job Title skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Friendly Job Title with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Language

Work History

Sales Agent (short-term)

Prime Meridian Direct
Bryanston
03.2022 - 02.2024
  • Building long term relationships with new and existing customers
  • Develop Positive Working Relationship With Clients
  • Approach Clients Via Cold Calling
  • Respond Effectively
  • Working to KPI’s and revenue targets as set by the sales director
  • Attend To Clients Questions, Complaints or Requests
  • Follow Up With Clients After Initial Meeting Or Conversion of sale
  • Participate In Continuing Education Programme In Both Insurance And Sales
  • Determine Client’s Particular Needs And Financial Situations
  • Enhance The Company Reputation By Accepting Ownership For Accomplishing New Or New Requirements
  • Transferring and helping clients save money through FSP systems and generating quotes through multiple insurance providers
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Used Software to track pipeline activity and analyze sales trends.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by Number%.
  • Managed largest region for organization from initial contact through to closing and servicing.
  • Explained features and advantages of Type products or services to promote sales.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and implemented sales strategies to increase profits.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Broker sales (short-term)

Cartrack
Rosebank
03.2021 - 02.2022
  • Building long term relationships with new and existing customers
  • Develop Positive Working Relationship With Clients
  • Approach Clients Via Cold Calling
  • Respond Effectively
  • Working to KPI’s and revenue targets as set by the sales director
  • Attend To Clients Questions, Complaints or Requests
  • Follow Up With Clients After Initial Meeting Or Conversion of sale
  • Participate In Continuing Education Programme In Both Insurance And Sales
  • Determine Client’s Particular Needs And Financial Situations
  • Enhance The Company Reputation By Accepting Ownership For Accomplishing New Or New Requirements
  • Transferring and helping clients save money through FSP systems and generating quotes through multiple insurance providers

Sales agent

Clientele
Morning side Sandton
04.2019 - 01.2021
  • Building long term relationships with new and existing customers
  • Develop Positive Working Relationship With Clients
  • Approach Clients Via Cold Calling
  • Respond Effectively
  • Working to KPI’s and revenue targets as set by the sales director
  • Attend To Clients Questions And Complaints
  • Follow Up With Clients After Initial Meeting Or Conversation
  • Participate In Continuing Education Programme In Both Insurance And Sales
  • Determine Client’s Particular Needs And Financial Situations
  • Enhance The Company Reputation By Accepting Ownership For Accomplishing New Or Different Requests

Call center agent

VVM
Randburg
06.2017 - 03.2019
  • Successful recovery of Debt in line with set targets
  • Daily Collections via telephone, mail or faxes for specific allocated clients
  • Use Scripting as advised by Company to maintain collection standards
  • Assist external Debt Collectors with relevant / Applicable queries
  • Administration / Record keeping skills
  • Tracing of all communication and follow-up thereof
  • Negotiate with Debtor on payment amount / terms as per Company set Standards
  • Weekly/Monthly Management Reporting to Senior Management
  • Accurately updating Debtor information.

Club Elite Operator

Betting World
12.2014 - 03.2017
  • Issue receipts and change due
  • Receive payment by cash, credit card, vouchers or automatic debit.
  • Resolve customer queries and identifying customer’s needs.
  • Train new recruits to work the cash register
  • Cashing up

Education

Matric - undefined

Ferndale High School

Skills

Customer relationsCustomer serviceComputer literate in both windows and MacintoshHandling difficult customers and conflictKnowledge of call center telephony and systemsTechnical skillsProblem analysis and problem solving

Product demonstrations

Closing sales

Product demonstrations

Key relationship management

Making offers

Client analysis

Account acquisition and retention

Customer assistance

Sales Strategies

Customer Relations

Client Service

Sales expertise

Id Number

9202235444083

Ethnicity

South African

Curriculum Vitae

Itumeleng otsile sehunoe

Personal Information

  • Date of Birth: 02/23/92
  • Gender: Male

Timeline

Sales Agent (short-term)

Prime Meridian Direct
03.2022 - 02.2024

Broker sales (short-term)

Cartrack
03.2021 - 02.2022

Sales agent

Clientele
04.2019 - 01.2021

Call center agent

VVM
06.2017 - 03.2019

Club Elite Operator

Betting World
12.2014 - 03.2017

Matric - undefined

Ferndale High School
Itumeleng Sehunoe