Itumeleng Seema
Johannesburg
Summary
Dynamic Operations Administrator with a proven track record at Pack N Stack, enhancing productivity through effective operational planning and exceptional customer engagement. Skilled in document management and staff training, I consistently foster collaboration and streamline processes, resulting in improved workflow and elevated team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Administrator
Pack N Stack
10.2023 - Current
- Supported senior leadership team by handling all administrative tasks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administrator Assistant
Pack N Stack
06.2019 - 10.2023
- Collaborated with colleagues on creating presentations for meetings resulting in clear communication
- Supported executive management by preparing reports, conducting research, and assisting with special projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily
Merchandiser
Pack N Stack
12.2016 - 06.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Assisted in development of online merchandise catalog, expanding product reach and availability.
- Conducted market research to stay ahead of industry trends and adjust merchandising strategies accordingly.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory
Education
N4 - Financial Management
Jeppe Collage
PretoriaSkills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Document management
- Telephone etiquette
- Staff support
- Inventory oversight
- Meeting coordination
- Order inspection
- Management
- Customer relations
- Operational planning
- Operations management
- Task delegation
- Team Training
- Inventory coordination
- KPI tracking
- Production
Certification
Financial management n4
Refference
Thembi Machava
Position :Operatikn support manager
Email address :ThembiM@pns.com
Contact no: 0825426774
Languages
English
Advanced (C1)
Pedi
Bilingual or Proficient (C2)
Zulu
Intermediate (B1)
Personal information
Full names : Itumeleng Precious
Surname : Seema
ID : 9105220664088
Marital status: Single
Home address: 9594 Adrar street
Clayville
Extenion 78
1666
Gender : Female
Nationality : South African
Highets grade passed : Grade 12
Timeline
Operations Administrator
Pack N Stack
10.2023 - Current
Administrator Assistant
Pack N Stack
06.2019 - 10.2023
Merchandiser
Pack N Stack
12.2016 - 06.2019
N4 - Financial Management
Jeppe Collage
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