Itumeleng Sathekge
Team Leader
Johannesburg
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at DHL. Skilled in safety processes and account management, I excel in developing talent and implementing efficient work processes. My approach has consistently resulted in improved performance metrics and increased loyalty, demonstrating both strong leadership and sales expertise.
Overview
19
19
years of professional experience
Work History
Team Leader
Afrishore
Johannesburg
08.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Supervisor
DHL
Johannesburg
01.2013 - 02.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Quality Assurance Coordinator
DHL
Johannesburg
12.2009 - 06.2012
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Achieved company-wide alignment on established standard operating procedures by providing guidance and support to all relevant stakeholders throughout the organization.
- Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
Customer Service Representative
DHL International
Johannesburg
11.2005 - 01.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Matric -
Holy Family College
Johannesburg 12.2003
Skills
Safety processes and procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
Afrishore
08.2023 - Current
Supervisor
DHL
01.2013 - 02.2016
Quality Assurance Coordinator
DHL
12.2009 - 06.2012
Customer Service Representative
DHL International
11.2005 - 01.2009
Matric -
Holy Family College
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