ITUMELENG NGOBENI

• Improved customer satisfaction ratings by prioritizing excellent service in all team interactions
• Daily store to store visits across Limpopo region
• Check if device pricing is correctly displayed as per price on the system
• Attend after sale issues and escalate to the repair center
• Assist with store problems like aged stock, dummies etc.
• Motivate the consultants to push sales for Hisense to be on Top 3 market share
• Monitor stock and push sale

Reason for leaving: Retrenchment

• Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment
• Enhanced employee morale through regular recognition programs and fostering a positive work environment
• Improved customer satisfaction ratings by prioritizing excellent service in all team interactions
• Daily store to store visits across Limpopo region
• Increased store sales by implementing effective merchandising strategies and product displays
• Drove sales growth with strategic planning and execution of regional promotions and marketing initiatives

Reason for leaving: Resigned ,got better offer at Hisense which i started in November

• Short term trainer for MRP stores in Limpopo
• Product knowledge training on payjoy devices
• Problem solving assistant
• Tips on how to sell the product
• How to explain the terms and conditions in depth to avoid contract cancellation etc

Reason for leaving: Contract ended,as it was short term just to train MRP stores only

• Get retail partners to sign a contract with payjoySA for sales increase in their stores by selling smartphones via rent to own real short term contracts
• Led KYC compliances initiatives across Limpopo's multiple partnered stores,ensuring alignment with internal policies and external regulatory requirements.
• Led KYC compliances initiatives across Limpopo multiple partnered stores,ensuring alignment with internal policies and external regulatory requirements. Field teams and partner's promoters on accurate customer documentation , fraud prevention and ID verification process.
• Worked closely with Risk and Ops teams to streamline KYC workflows,reduce onboarding errors and improve approval rates.
• Implemented audit and feedback mechanisms to improve data quality and reduce KYC related rejections.
• Supported strategic decision making by analyzing KYC trends and customer onboarding metrics
• Trained and monitored
• Marketing and awareness set ups in malls, taxi ranks etc
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
• Expanded customer base through cold calling, networking, and relationship building
• Visit all Limpopo North stores to improve sales and to solve problems instore
• Increased sales revenue by identifying and targeting high-potential accounts
• Maintained up-to-date knowledge of industry trends for informed decision making during client interactions
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations

Reason for leaving:Retrenchment

• Self-motivated, with a strong sense of personal responsibility
• Improved stores sales numbers by marketing strategies in taxi ranks etc
• With my great work and client satisfaction, I got promoted to sales representative directly with client Payjoy SA
• Excellent communication skills, both verbal and written
• Proven ability to learn quickly and adapt to new situations
• Increased sales in stores by getting more customers to store with great customer service leading to order of mouth
• Skilled at working independently and collaboratively in a team environment
• Worked well in a team setting, providing support and guidance
• Proved successful working within tight deadlines and a fast-paced environment

Reason for leaving: Granted better offer by Payjoy national manager to work directly with Payjoy.