Itumeleng Msutwana
Senior Insurance Administrator
Pretoria,GP
Summary
Dedicated insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of post-secondary education
16
16
years of professional experience
Work History
Senior Insurance Administrator
WBHO Construction
Johannesburg, Gauteng
09.2017 - Current
- Managing the insurable perils portfolio for the group
- Ensuring that an effective insurance programme is in place for the company operations in South Africa and Africa
- Loss analysis and reporting
- Stakeholder management
- Preparing and overseeing the annual and project specific renewal process for the group
- Developing and implementing insurance processes and procedures
- Contract Maintenance and providing advise insurance requirements for tender submissions
- Ensure company compliance with insurance regulatory in South Africa and crossborder territories
- Use of critical thinking to break down problems, evaluate solutions and make decisions.
- Policy documents review and analysis
System Administrator
Eskom
Johannesburg, Gauteng
02.2012 - 08.2017
- Formulation, review and analysis of the captive insurance department processes and procedures
- User IT System training
- System programming review and user acceptance testing
- Ensuring alignment of the IT system and internal processes
- Uploading of insurance policy information on the IT system annually to align with renewal information
- Responsible for writing and distributing internal news letter to the insurance community within the organisation on a monthly basis
Insurance Administrator
Eskom
Johannesburg, Gauteng
08.2009 - 01.2012
- Claims analysis and management within the captive insurance department
- Settement of losses and preparation of loss analysis
- Analysis of service level agreements and ensuring rotation of service providers
- Administered and maintained reports for incidents, claims, litigation and property losses.
- Performed research to keep appraised of changes in insurance market.
Claims Consultant
Alexander Forbes Insurance
Pretoria, Gauteng
08.2006 - 07.2007
- Capturing and management of Personal lines claims
- Appoiting loss adjustors for adjudication of claims
- Processing claim payments to clients and service provider invoices
Claims Consultant
Telesure Group Services
Pretoria, Gauteng
06.2004 - 08.2006
- Addressed average of 120 customer inquiries and complaints each week.
- Analyzed information gathered by investigation and report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Reported policy changes and company conditions affecting customer satisfaction.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Junior Broker
Absa Brokers
Pretoria, Gauteng
06.2004 - 05.2005
- Providing Absa clients with personal lines insurance policies in an outbound call centre
Education
Post Graduate Diploma - Business Management
Regenesys Business School
Johannesburg 08.2020 - Current
Bachelor of Commerce - Business Management
Unisa
Pretoria 01.2011 - 12.2016
IISA Programme in Advanced Insurance Studies - Insurance
Unisa
Pretoria 01.2010 - 12.2011
National Diploma - Business
Technikon Witwatersrand
Johannesburg 01.1997 - 12.2000
High School Diploma -
Lyttelton Manor High School
Pretoria 01.1996 - 12.1996
RE5 - Insurance
Moonstone Regulatory Exam Body
Pretoria 08.2012 - 08.2012
Skills
Certificates of Insurance
Affiliations
- Insurance Institute of South Africa
- Gauteng Women in Insurance
Additional Information
References
Hayley Hancock
Group Insurance Manager WBHO Construction
011 321 7262/ 083 309 2443
Lazzi Mashiteng
Supervisor
Eskom SOC Ltd
011 8003231/084 581 4468
Timeline
Post Graduate Diploma - Business Management
Regenesys Business School
08.2020 - Current
Senior Insurance Administrator
WBHO Construction
09.2017 - Current
RE5 - Insurance
Moonstone Regulatory Exam Body
08.2012 - 08.2012
System Administrator
Eskom
02.2012 - 08.2017
Bachelor of Commerce - Business Management
Unisa
01.2011 - 12.2016
IISA Programme in Advanced Insurance Studies - Insurance
Unisa
01.2010 - 12.2011
Insurance Administrator
Eskom
08.2009 - 01.2012
Claims Consultant
Alexander Forbes Insurance
08.2006 - 07.2007
Claims Consultant
Telesure Group Services
06.2004 - 08.2006
Junior Broker
Absa Brokers
06.2004 - 05.2005
National Diploma - Business
Technikon Witwatersrand
01.1997 - 12.2000
High School Diploma -
Lyttelton Manor High School
01.1996 - 12.1996
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