Itumeleng Motswiane
Burgersfort ,Limpopo
Summary
Accomplished Casino Dealer and Supervisor with a proven track record at Peermont Global, enhancing customer satisfaction and ensuring game integrity through adaptability and excellent service. Skilled in casino equipment maintenance and adept at creating a secure, engaging environment. Demonstrates a continuous learning mindset, contributing to a significant improvement in operational efficiency.
Overview
9
9
years of professional experience
Work History
Casino Dealer 3
CARNIVAL CRUISE LINE
03.2023 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Dealt cards in Type games and monitored players' behavior for signs of cheating.
- Kept gaming areas clean and organized to maintain safe and secure environment.
Casino Table Games Supervisor
Peermont Global, Thaba Moshate Casino
07.2015 - 02.2023
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Increased game efficiency by closely monitoring game play and addressing any issues promptly.
- Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
Casino Table Games Dealer
Peermont Global, Thaba Moshate Casino
03.2015 - 07.2015
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
- Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved.
Education
Certificate - Health And Safety
Uxbridge Academy
Johannesburg, South Africa 06.2018
Certificate - English, Mathematics And Biology
Potoko High School
Burgersfort, South Africa 12.2007
Skills
- Adaptability to Change
- Casino equipment maintenance
- Calculating payouts
- Excellent customer service
- Patience and composure
- Continuous learning mindset
- Flexible Schedule
Timeline
Casino Dealer 3
CARNIVAL CRUISE LINE
03.2023 - Current
Casino Table Games Supervisor
Peermont Global, Thaba Moshate Casino
07.2015 - 02.2023
Casino Table Games Dealer
Peermont Global, Thaba Moshate Casino
03.2015 - 07.2015
Certificate - Health And Safety
Uxbridge Academy
Certificate - English, Mathematics And Biology
Potoko High School
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