Itumeleng Moshwadiba
Midrand,Kaalfotein 21 Tuskfish Str,South Africa
Summary
I'm a motivated professional with varied experience across customer-facing industries. Demonstrates strong interpersonal communication and problem-solving abilities. Eager to contribute to team success and drive positive customer experiences.
Overview
7
7
years of professional experience
Work History
Stock Clerk
IBI
Johannesburg, South African
05.2026 - 07.2026
- Checked price and information labels were accurately located.
- Processed incoming stock, verifying quantities against purchase orders and recording discrepancies.
- Received and unpackaged deliveries from manufacturers or distributors.
- Checked products' best-before dates and initiated control mechanisms to remove bad stock and dispose of items with short shelf lives.
- Received incoming stock from suppliers and verified details and dimensions against purchase orders before input into inventory systems.
- Inspected and reported on goods received for QC purposes.
Money Market Clerk
Shoprite Group Of Company
Johannesburg, South Africa
01.2023 - 04.2026
- Shared new products and promotions with customer to encourage sales.
- Operated register to process payments via cheque, cash and cards.
- Built displays of items for special promotions and updated signs with correct pricing.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Demonstrated products to customers to show features and promote items.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Helped guests obtain specialised support for product, service and payment issues.
- Implemented hygiene and safety protocols in market area, maintaining compliance with regulatory standards.
- Processed customer transactions efficiently, including sales, refunds, and exchanges, to uphold excellent service standards.
- Handled customer complaints and queries with professionalism, resolving issues promptly to ensure customer satisfaction.
- Maintained cleanliness and organisation of checkout areas and market aisles, creating a welcoming shopping environment.
- Trained new staff on market operations, cash handling, and customer service excellence to maintain high service standards.
Call Centre Agent
3 Way Marketing
Johannesburg, South Africa
05.2022 - 12.2022
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed-up on customer interactions to provide further support.
- Followed up customer calls with further information or instructions when necessary.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Followed customer service script for uniformity in handling customer issues.
Call Centre Agent
iTalk
Johannesburg, South Africa
06.2019 - 04.2020
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Gave clients information about available products and services to build awareness.
- Attended regular training to enhance performance and expand knowledge.
Education
Grade 12 -
Ipokelleng Secondary School
Free State,South Africa 11.2018 - 11.2018
Skills
- Customer relationship management
- Cash handling
- Stock processing
- Interpersonal communication
- Customer service orientation
- Barcode scanning
- Critical-thinking
- Flexibility in scheduling
- Heavy lifting
- Physically strong
- Shipping and receiving procedures
- Self-motivation
- Customer query resolution
- Time efficiency
- Health and Safety Compliance
- Communication proficiency
- Safety compliance
- Cleaning protocols
Languages
English
Proficient
C2
Interests
- Reading books
- Dancing
- Traveling
Timeline
Stock Clerk
IBI
05.2026 - 07.2026
Money Market Clerk
Shoprite Group Of Company
01.2023 - 04.2026
Call Centre Agent
3 Way Marketing
05.2022 - 12.2022
Call Centre Agent
iTalk
06.2019 - 04.2020
Grade 12 -
Ipokelleng Secondary School
11.2018 - 11.2018