ITUMELENG MOLOI

• Managed front reception desk by answering phones, greeting and directing visitors, and responding to email inquiries.
• Managed guest bookings and reservations on Opera system
• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
• Bookkeeping - Completed bank reconciliations; creating invoices and collect on overdue accounts.
• Researched and resolved billing and collections disputes.
• Trained interns on customer service and other office procedures, including maintaining files and sending correspondence.
• Responsible for basic procurement of office supplies. Ensure cash ups and reconciliations are done correctly at by end of each shift
• Follow sales techniques to maximize revenue by upselling rooms and promoting Lodge restaurants and other services and facilities to guests.
• Ensure all aspects of FOH, Admin and HR policies and procedures are adhered to including timesheets, roster, overtime claims, sickness, and holiday forms.
• Booking flights, activities and transfers for guests

SPA RECEPTIONIST 2017 - 2019

• Daily spa administration Assist in developing promotional events, which focus on increasing spa clientele
• Receive customer complaints and feedback and direct them to appropriate offices for resolution
• Booking all appointments, checking in guest into Shedul booking system and charging for services performed
• Helping clients relax by providing them with beverages during treatments or in between services
• Explaining spa services and products to spa guests
• Addressed guest concerns and resolved all issues to guests' satisfaction.

• Adhered to strict POPI guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted over 20 patients per day.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning the medical practice.
• Completed patient referrals to other medical specialists.
• Supported office staff and operational requirements with administrative tasks.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Completed and filed financial documentation for accounting purposes.

• Led startup and grand opening of new Matsimela store, exceeding sales and profit goals by 60% in first year
• Managed inventory control, cash control and store opening and closing procedures.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Trained a team of 3 in successful strategies to meet operational and sales targets.
• Coached 3 staff members and offered training on methods for handling various aspects of sales, complicated issues and difficult customers.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Created Bills of Material from drawings to supply shop with required materials.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Submitted reports to senior management to aid in business decision-making and planning.