Itumeleng mofokeng
Johannesburg
Summary
Motivated professional with diverse experience in customer-facing roles. Demonstrates strong interpersonal skills and a commitment to delivering positive customer experiences. Eager to contribute to team success through effective communication and proactive problem-solving.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Europa Art Group
Sandton city
05.2026 - Current
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Monitored staff performance and developed improvement plans.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
Sales Associate
Europa Art Group
11.2018 - 05.2026
- Provided customer service and managed point of sale transactions
- Coordinated stock receiving and sending and completed cash banking
- Organised store merchandise and handled daily administrative tasks
- Executed cleaning tasks to ensure a tidy environment to maintain cleanliness and organisation
Junior Admin (6 months Contract)
Supquip Trading
06.2018 - 11.2018
- Managed incoming and outgoing calls and emails to ensure effective communication
- Collected and distributed mail and courier deliveries to facilitate communication flow
- Ordered office stationery supplies to ensure availability for daily operations
- Developed and maintained an accurate filing system
- Drafted letters and PowerPoint presentations to support internal and external communications
Sales Associate
Spitz
11.2015 - 03.2018
- Operated point of sale system to process transactions efficiently.
- Provided customer service to enhance shopping experience.
- Arranged merchandise on shelves to enhance visual appeal. on shelves to attract customer attention.
- Conducted inventory counts to ensure accurate stock levels.
- Maintained cleanliness and organisation of store environment.
Education
Short course - Logistics and Transportation Management
IQ Academy
01-2026
Certificate of Competency - Introduction to computer
Upbeat Youth Centre
Johannesburg01-2017
Certificate of Higher Education -
Thoko-Thaba high school
Tokoza, GP01-2010
Skills
- Inventory management
- Excellent communication
- Customer service
- Staff training
- Team leadership
- Problem resolution
- Excellent communication
- Strategic planning
- Strategic planning
References
- Agata =Store Manager Europa art 011 883 5354
- Amon Maseko =Managing Director Supquip 011 970 4949
- Bridgette Motlhala = store manager Spitz 010 493 3955
Timeline
Assistant Manager
Europa Art Group
05.2026 - Current
Sales Associate
Europa Art Group
11.2018 - 05.2026
Junior Admin (6 months Contract)
Supquip Trading
06.2018 - 11.2018
Sales Associate
Spitz
11.2015 - 03.2018
Short course - Logistics and Transportation Management
IQ Academy
Certificate of Competency - Introduction to computer
Upbeat Youth Centre
Certificate of Higher Education -
Thoko-Thaba high school