Summary
Overview
Work history
Education
Skills
Languages
REFERENCE
Timeline
Generic

Itumeleng Moche

Ga-Rankuwa ,South Africa

Summary

Accomplished professional with expertise in managing dashboards, sales, and data capturing. Demonstrates strong problem-solving skills and telephone etiquette, complemented by advanced Excel capabilities and proficiency in Microsoft Word. Proven track record in achieving sales targets and managing branch operations, with a focus on customer relations management and financial literacy. Energetic Gym Instructor guiding clients to achieve fitness goals. Expertise in crafting personalised workout plans that enhance strength and endurance. Proven success in boosting client satisfaction through motivational training sessions and tailored fitness strategies.

Overview

17
17
years of professional experience

Work history

Gym instructor Assistant

Local Gym Ga-Rankuwa
Pretoria , Gauteng
01.2024 - 12.2024
  • Worked one-on-one with clients on their specific fitness goals, providing constant motivation and support.
  • Contributed to increased membership retention through exceptional customer service skills and a friendly approach.
  • Instructed members on correct exercise techniques, reducing risk of injury.
  • Initiated early morning boot camps to cater to the needs of busy professionals.
  • Suggested appropriate modifications during workouts considering individual's physical limitations or health conditions.
  • Structured Aerobics group classes for optimal participant interaction and learning.

Branch Supervisor

Takealot MR D Food
Pretoria, Gauteng
04.2023 - 12.2023
  • Handled customer complaints promptly, ensuring customer retention.
  • Maintained cleanliness of branch premises, enhancing workspace efficiency.
  • Managed staff scheduling for optimal productivity.
  • Liaised with upper management for strategic planning purposes.
  • Oversaw inventory management, reducing stock discrepancies.
  • Conducted employee performance reviews to maintain high standards of work quality.
  • Supervised branch personnel for improved performance standards.

Outbound Clerk

Takealot
Pretoria , South Africa
01.2022 - 04.2023
  • Attend to 10 Customer queries daily
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Successfully delivered on tasks within tight deadlines.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.

Admin Clerk

Tebogwana Comprehensive School
Pretoria , South Africa
12.2020 - 06.2021
  • Served as point of contact for queries from clients and colleagues.
  • Arranged courier services when required, ensuring timely deliveries.
  • Assisted in preparation of reports and presentations for senior management.
  • Improved office efficiency by sorting, filing, and managing paperwork.
  • Streamlined communication channels whilst managing incoming calls and emails.
  • Prepared travel itineraries for executives to facilitate smooth journeys.

Data Capture

Smart Procument World
Midrand , South Africa
08.2016 - 01.2017
  • Enhanced team productivity with efficient data capturing methods.
  • Participated actively in brainstorming sessions that led to more streamlined ways of capturing and managing vast amounts of organisational data.
  • Streamlined data entry process by implementing effective filing systems.
  • Improved accuracy of database by meticulous proofreading and verification.

Customer consultant

Miway Insurance
Midrand , South Africa
01.2008 - 08.2016
  • Provided quality customer service for increased trust in business.
  • Handled difficult customers calmly for positive resolution of complaints.
  • Managed to increase Insurance Sales together with my team by 15%.
  • Attained successful outcomes with patience during difficult customer interactions.
  • Responded promptly to customer complaints or enquiries, ensuring maximum client satisfaction always.
  • Developed rapport with clientele quickly, leading to improved customer retention rates.

Education

Matric - Accounting

Odi High School
Pretoria, Gauteng
01.2004 - 12.2004

Computer Certificate - Computer Literacy

Lucent Technologies
Pretoria
06.2006 - 12.2006

Diploma in Sports Management - Sports

Rosebank College
Pretoria
01.2007 - 12.2008

Certificate of Higher Education - Safety Management

The University of South Africa
Pretoria
01.2025 -

Skills

  • Professional selling techniques
  • Customer relations management
  • Gym equipment operation
  • Fitness programme designing
  • Aerobic instruction

Languages

English
Setswana
Zulu

REFERENCE

  • Nkosinathi Phiri, Takealot, Supervisor, nkosinathi.phiri@takealot.net, 0685351192
  • Matshidiso Kganyago, Smart Procurement World, Stakeholder Engagement Officer, matshidiso@smartprocurement.net, 0652790194
  • Motheo Makgoathane, Miway Insurance, Team Leader, MotheoMa@Miway.co.za, 0731966205

Timeline

Certificate of Higher Education - Safety Management

The University of South Africa
01.2025 -

Gym instructor Assistant

Local Gym Ga-Rankuwa
01.2024 - 12.2024

Branch Supervisor

Takealot MR D Food
04.2023 - 12.2023

Outbound Clerk

Takealot
01.2022 - 04.2023

Admin Clerk

Tebogwana Comprehensive School
12.2020 - 06.2021

Data Capture

Smart Procument World
08.2016 - 01.2017

Customer consultant

Miway Insurance
01.2008 - 08.2016

Diploma in Sports Management - Sports

Rosebank College
01.2007 - 12.2008

Computer Certificate - Computer Literacy

Lucent Technologies
06.2006 - 12.2006

Matric - Accounting

Odi High School
01.2004 - 12.2004

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Itumeleng Moche